You will provide retailfinance support and constantly co-ordinate with the team forcompliance of policies and procedures.
Your responsibility will bebut not limited to :
Daily cashcollection / Petty cash management
Debtorspayment follow up and clearing
Contractcreation / Customer lease billing on every month
Customer / Supplier account reconciliation
Maintain GL reconciliation / GL Schedule
Principal claim process and payment follow-up
Supplier payment release
Manage Jobs / Customer requests
Log Service delivery requests &Supplies delivery requests
Ensure SLAs inattending calls with least Call Abandon Ratio
Allocation of Jobs taking into consideration geographicalrouting, Maximize per day per Tech productivity, Meet response time2 4 hours, Assess Load Vs Capacity of Techs
Plan the Preventive Maintenance schedule (based on AMCterms and / or Document volume of the Printers / MFPs)
Customer relationship management(key for CS and for service referrals for new machines)
Work in close coordination with Supervisor / Manager andthe field teams (technical & delivery crews) for real time / dynamic service support to the customers
Update full cycle of the Jobs in SAP Notification / Service order / Spare requests / Jobupdate / Invoicing
Co-ordinate with stores forparts / units
Filing of relevantdocuments.
To be successfully considered for this role, you mustdemonstrate the following skills and qualifications :
Degree in Accounting preferably havingprofessional accounting qualification is desirable but notessential
Minimum 5 years’experience in similar position handling accounts in ConsumerElectronics industry
Good knowledge on ERPsystems
Ability to handle daily cashcollection & Petty cash management
Debtors payment follow up and clearing
Knowledge on Contract creation & Customer leasebilling on every month
Customer &Supplier account reconciliation
Maintain GLreconciliation & GL Schedule
Highproficiency in MS Excel skills is essential
Excellent in spoken and written English is required forthis role
Well organized with the ability tocommunicate at all management levels.
We’re here to provide excellent service but alittle help from you can ensure a five-star candidate experiencefrom start to finish.