Fairmont The Palm is a luxury, world-classresort located on the iconic Palm Jumeirah Island in Dubai. Thehotel features 391 guest rooms and suites with dedicated FairmontGold rooms and lounge.
A total of 11 food and beverage outlets onproperty offer international dining options including Little MissIndia, Frevo - Brazilian Churrasco experience, Seagrill Bistro, BaRestaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room,Vuvuzela and others.
Fairmont The Palm also features an expansivepool and beach area with a health club, Willow Stream Spa and theFairmont Falcons Kids’ Club.
Providing engaging, sincere,personalized service is one of the ways our Front Office Colleaguesare turning moments into memories for our guests at Fairmont Hotels& Resorts.
Be an ambassador for an exceptional guestexperience as Guest Relations Agent, where your passion for servicewill inspire your team and make our guests feel valued.
Summary of Responsibilities :
Consistently offer professional, friendly and engagingservice
Lead and supervise the GuestServices team while ensuring all service standards arefollowed
Handle guest concerns and reactquickly, logging and notifying proper departments
Attend regularly scheduled departmental meeting
Balance operational, administrative and Colleagueneeds
Assist guests regarding hotelfacilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Passion for guest service.
Excellent written and verbal communication, interpersonal andleadership skills.
Highly organized,results-oriented with the ability to be flexible and work wellunder pressure.
Previous experience as aButler is a must
Fluency in English, and atleast one additional language
Must have theability to handle a multitude of tasks and Guest requests.
Knowledge of Micros-Fidelio Property ManagementSystem an asset.
Ability to workindependently and prioritize responsibilities.
Experience with a Hotel loyalty program an asset.
Computer proficiency in a Windows environment(Word, Excel, PowerPoint).