Pet Transportation Coordinator
Move One.
Dubai
منذ 1 يوم
source : Wisdom Jobs

RESPONSIBILITIES DUTIES FUNCTIONS TASKS Answering calls for pet transport relocation inquiries for MECA region Liaise with customers and agents for solutions that helps preparing quotes for transporting their pets Create surveys jobs communicate to customers agents invoice jobs etc Assist on surveys when necessary to determine shipping requirements Vaccinations Kennel size paperwork etc Attend daily planning meeting to review status of ongoing jobs and plan prospect moves in advance Follow up on quotes that are open by emailing calling customers and agents Counsel pet animal owners to ensure the best ongoing experience regarding their animal relocation s Coordinate the shipping transport method that best satisfies the customer and animal s both with cost and comfort for the animal Liaise with moving operations customer service reps sales and the operations manager in order to stay up to date on customer needs service developments insurance matters etc Coordinate with the pet quoting team in UAE Macedonia regarding rates for pet transportation needs based on requests Ensure submitting understandable quotes in a timely fashion and to ensure meeting service cut-

off times Developing a daily schedule for Pet Transportation driver courier Always follow up and confirm re-confirm appointments with customers Back up for ground operations on active jobs import export and transit including picking up pets for customs clearance applying for permits and health certificates at Ministry if the Pet Transportation Courier is unavailable Coordinate with vet shops for grooming Prepare and work with the customer on all document requirements and the accurate timing of the documentation to avoid any delays or service challenges Provide excellent Customer Service to ensure customer needs and survey details are best met Prepare weekly monthly reports related to jobs quotes or issues Monitor on going jobs through the Move One systems policies and procedures Participate in occasional Marketing events such as the Dubai Pet Show and other Pet related events

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