Bellman
FAIRMONT HOTEL
UAE,Dubai,Dubai
منذ 2 يوم
source : Drjobs.ae
  • To provide courteous,professional, efficient and flexible service at all times,following the hotels Standards of Performance.
  • Open andclose telephone functionality on the hotel front office software.
  • Update and maintain telephone directory in Opera.
  • To answer all local and overseas calls and put themthrough for hotel guests and staff.
  • To handle inquiriesregarding time, weather phone numbers, prayer timings etc...
  • To ensure effective and efficient delivery of receivedmessages relating to the 15-Minutes Guest Satisfaction Guarantee asper IBIS standard
  • To attend daily briefing conducted byFOM or DM before the start of every shift.
  • To adhere tothe telephone procedure of handling calls and apply it to dailyoperation
  • To be fully conversant with all services,activities, facilities and F&B Promotions offered by thehotel and recommend to the guests.
  • To hand over thepending points to Front Desk for proper follow up and action.
  • To perform opening and closing procedures establishedfor the Place of Work as assigned.
  • To monitor operatingsupplies and reduce spoilage and wastage.
  • To be aware ofthe rooms location, including room rates,
  • To be able toexplain to the guests all facilities and services of the hotelincluding amenities in the room
  • To ensure that alldepartmental reports and correspondence are completed punctuallyand accurately
  • To be well conversant of the localenvironment of the hotel : the city, culture, activities,exhibitions, shopping malls, and general information around thehotel.
  • To provide wake-up calls as requested by theguests.
  • To handle outgoing and incoming facsimiles andensure delivery to guests and hotel personnel.
  • To ensureimmediate delivery of any messages received for the guest.
  • To assist the Front Office Supervisor for any assignedtasks and reports.
  • To liaise with all other departmentsfor all Guest related matters.
  • To be conversant andfully knowledgeable of OPERA system as per the scope of work
  • To be aware with the policies and procedures concerningfire, emergency evacuation, accidents, bomb threats, law and ordersituations.
  • To be fully aware, conversant and embodyAccor's spirit, values and goals, and is responsible tointegrate them in the day to day operation
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