To provide courteous,professional, efficient and flexible service at all times,following the hotels Standards of Performance.
Open andclose telephone functionality on the hotel front office software.
Update and maintain telephone directory in Opera.
To answer all local and overseas calls and put themthrough for hotel guests and staff.
To handle inquiriesregarding time, weather phone numbers, prayer timings etc...
To ensure effective and efficient delivery of receivedmessages relating to the 15-Minutes Guest Satisfaction Guarantee asper IBIS standard
To attend daily briefing conducted byFOM or DM before the start of every shift.
To adhere tothe telephone procedure of handling calls and apply it to dailyoperation
To be fully conversant with all services,activities, facilities and F&B Promotions offered by thehotel and recommend to the guests.
To hand over thepending points to Front Desk for proper follow up and action.
To perform opening and closing procedures establishedfor the Place of Work as assigned.
To monitor operatingsupplies and reduce spoilage and wastage.
To be aware ofthe rooms location, including room rates,
To be able toexplain to the guests all facilities and services of the hotelincluding amenities in the room
To ensure that alldepartmental reports and correspondence are completed punctuallyand accurately
To be well conversant of the localenvironment of the hotel : the city, culture, activities,exhibitions, shopping malls, and general information around thehotel.
To provide wake-up calls as requested by theguests.
To handle outgoing and incoming facsimiles andensure delivery to guests and hotel personnel.
To ensureimmediate delivery of any messages received for the guest.
To assist the Front Office Supervisor for any assignedtasks and reports.
To liaise with all other departmentsfor all Guest related matters.
To be conversant andfully knowledgeable of OPERA system as per the scope of work
To be aware with the policies and procedures concerningfire, emergency evacuation, accidents, bomb threats, law and ordersituations.
To be fully aware, conversant and embodyAccor's spirit, values and goals, and is responsible tointegrate them in the day to day operation