Help Desk Consultant
Client of Fabican,
Dubai - United Arab Emirates, Not Mentioned, United Arab Emirates
منذ 16 ساعات
source : Wisdom Jobs

Job Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers expectations Ensure proper recording documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures products and services Job Requirements Proven working experience in providing help desk support Proficiency in English Working knowledge of help desk software databases and remote control Strong client-

facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Information Technology Computer Science or equivalentProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Client of Fabican

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بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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