Quality Manager - The St. Regis Downtown Dubai - Start Immediately
Marriott International, Inc
Dubai, Dubai, AE
منذ 2 يوم
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Quality Manager - The St. Regis Downtown Dubai - Start Immediately

Marriott International, Inc Dubai, Emirate of Dubai

We are hiring a focused Quality Manager - The St. Regis Downtown Dubai to join our productive team at Marriott International, Inc in Dubai.

Growing your career as a Full Time Quality Manager - The St. Regis Downtown Dubai is a fantastic opportunity to develop useful skills.

If you are strong in planning, persuasion and have the right personality for the job, then apply for the position of Quality Manager - The St.

Regis Downtown Dubai at Marriott International, Inc today!

Posting Date Apr 29, 2022

Job Number

Job Category Human Resources

Location The St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Brand St. Regis Hotels & Resorts

Relocation? N

Position Type Management

Located Remotely? N

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York.

From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service.

Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite.

We invite you to explore careers at St. Regis.


The HR Manager directs and works with Human Resources and Operations employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, training and development, association / labor relations, and performance management.

  • Additionally, the HR Manager focuses on delivering HR services that meet or exceed the needs of employees and enable business success;
  • as well as ensures compliance with all applicable laws, regulations and operating procedures.


    Education and Experience

    High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area.

    2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.


    Leading and Monitoring Recruitment and Hiring Activity

    Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.

    Establishes and maintains contact with external recruitment sources.

    Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

    Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.

    Oversees / monitors candidate identification and selection process.

    Provides subject matter expertise to property managers regarding selection procedures.

    Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.

    Performs quality control on vendor partner’s performance regarding applicant sourcing and selection.

    Administering and Providing Education Related to Employee Benefits

    Works with unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.

    Prepares, audits and distributes unemployment claim activity reports to property management.

    Attends unemployment hearings and ensures property is properly represented.

    Ensures that department has the available resources on hand to administer employee benefits.

    Managing Employee Development

    Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

    Ensures employees are cross-trained to support successful daily operations.

    Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.

    Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.

    Ensures attendance by all new hires and participation of the leadership team in training programs

    Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

    Maintaining Employee Relations

    Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).

    Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.

    Utilizes an open door policy to acknowledge employee problems or concerns in a timely manner

    Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources / Multi-Property Director of Human Resources.

    Partners with Loss Prevention to conduct employee accident investigations, as necessary.

    Communicates performance expectations in accordance with job descriptions for each position.

    Managing Legal and Compliance Practices

    Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.

    Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.

    Ensures medical records are maintained in a separate, secure and confidential medical file.

    Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).

    Communicates property rules and regulations via the employee handbook.

    Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.

    Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.

    Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.

    Manages Workers Compensation claims to ensure appropriate employee care and manage costs.

    Oversees the selection / non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection / non-selection and applicants receive status notifications).

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Company Benefits :

    Learning opportunities

    Opportunities to grow

    Advantageous package

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