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Job Description
Job Role : SERVICE MANAGER
Job Description
Implementing services plans / policies for the organization, ensuring the accomplishment of business goals.
Exploring potential business avenues for spare parts, developing new accounts, and meeting pre-set revenue, collection & profitability targets.
Assisting in preparation of techno-commercial proposals; involved in price negotiation & finalization of orders.
Providing training to Service Technicians / Engineers, ensuring maximum efficiency in service operations, and achieving individual & team targets.
Building and maintaining healthy business relations with major accounts, enhancing customer satisfaction matrices by achieving delivery & service quality norms.
Monitoring post-service activities like follow up with the customers, service reminders, warranty & post-warranty issues, and handling customer grievances for superior customer service.
Assessing customer feedback, evaluating areas of improvements & providing critical feedback on improvements.
Handling Process & Product development by ensuring that highest quality standards are adhered to.
Managing analytical development & Method Validation for the process.
Ensuring adherence to pre-determined quality parameters during the development cycle.
Negotiating with vendors for sourcing of alternate service components, ensuring optimum stock of spare parts at branch level.
Maintaining optimum stock level for the spares-parts inventory and setting norms for the same for timely availability.
Motivate and train service personnel to ensure that the Business Team sales and profit goals are achieved
Assist DGM in sales and budgetary forecasts on a territorial and export basis to balance the distribution of targets to assure effective achievement of set goal
Maintain confidentiality of prices, margin, profit and salaries
Penetrating service market by promoting AMC and ARC
Develop and maintain good customer rapport and positive company image within the assigned area of responsibility to achieve sales goals at a profitable level
Assist customers with any additional information that they will need after the purchase
Offer after-sales support services
Solve client problems regarding the product
Develop and maintain good Principal rapport, ensuring a positive relationship through periodic correspondence
Supporting team members for any ERP related issues
Job Requirements
Bachelor of Engineering Graduate Electronics & Communication Engineering
Working knowledge of MS Office Applications
Actively involved ERP service module implementation
Minimum 10-15 years experience in the same field
Good communication skills (oral and written)
Well organized and able to prioritize
Excellent presentation and negotiation skills
Well organized and able to prioritized
Strong Leadership skills
Ability to overcome objections with both technical and non technical customers
MAZRUI INTERNATIONALABOUT USMazrui International is a privately-held diversified company that operates across numerous industries and asset classes.
It has grown both organically and inorganically into a significant contributor to, and key player in, the UAE economy. By building long-term relationships with local and international partners, we grow brands and companies and uncover new business opportunities.
Our companies are market leaders in several different sectors, including, but not limited to Oil & Gas, Construction & Building Materials, Retail, Industrial and Healthcare.
All companies benefit from a world class support structure delivered through a Shared Services model. Our industrial expertise and knowledge of local markets, combined with a strong investment reputation and a committed team of professionals makes us ideal partners to invest with in the region.
WHAT WE DOMazrui International will create value for its shareholders and distinguish itself as one of the premier diversified companies in the region.
It will do so by providing effective support to its portfolio companies, being a business partner of choice, attracting, developing and retaining the best talent, pursuing continuous improvement, and contributing to the social fabric of the United Arab Emirates.
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