Operations Manager | Toys R Us
Al-Futtaim
Dubai, UAE
منذ 1 يوم
source : Edarabia.com

Job Summary

To develop and sustain a culture (through behaviour, process & facilities) that delivers The Al Futtaim Way’ within the department across all TRU showrooms in the GCC Region.

  • Embed the sales process and behavioural standards within showrooms regular audit to ensure compliance.
  • Budget planning.
  • Implement a sales prospecting & monitoring process and drive a culture of managing through activity.
  • Facilitate in-branch workshops and role-play activity to Identify & implement quality control actions and Development of Branch Review
  • Reporting via adequate MIS installation and implementation
  • The Operations Manager is responsible for ensuring that all showrooms across region deliver a truly world-class’ customer experience through process, systems and behaviours.

    By ensuring that Customer-First’ becomes part of the DNA / culture at all showroom locations this in turn will be a key driver of our Customer Engagement and retention.

    As Such, The Purpose Of The Role Is Two-fold

  • Implement, embed and monitor the sales process within the showroom environment to ensure that TRU continually delivers a world class customer experience.
  • Install customer focused behaviour and ensure that it is embraced by all associates.
  • Qualifications, Experience, & Skills

  • Languages : Fluent English, Arabic an advantage.
  • Showroom Knowledge including strong understanding of the end to end sales process.
  • Ability to influence and gain commitment at all organizational levels
  • Minimum Experience

    Toys sales management experience within franchised environment.

    Job-Specific Skills

    Knowledge of how a showroom operates. Change management, Project prioritisation. Ability to identify best practice.

    Behavioural Competencies

    Customer focused. Problem solving. Team player. Organised

    We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

    Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.

    Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.

    We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

    As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.

    We make every effort to review and respond to every application.

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