Concierge Agent (U.A.E Nationals)
Raffles Dubai
Dubai, Dubai, United Arab Emirates
منذ 3 يوم

POSITION DESCRIPTION

Position : Concierge Agent (U.A.E Nationals)

Department : Concierge

Reports to : Assistant Chief Concierge

PURPOSE OF POSITION

To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.

KEY ROLES & RESPONSIBILITIES

  • Assist guests with all inquiries, both hotel and non-hotel related
  • Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
  • Maintain good relationship with Airport Concierge
  • Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
  • Maintain detailed knowledge of the activities of the day and of key occurrences in your city / location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
  • Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
  • Consult Log Book for information / requests left by outgoing shift
  • Manage incoming guest mail, messages, facsimiles and special deliveries
  • Manage all transportation requests
  • Manage outgoing guest mail, courier services and parcel postage as requested by guests
  • Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
  • Receive telephone calls and take messages for guests who are out
  • Conducts all of the above in accordance with the hotel’s policy, while adhering to Raffles Behavioural Standards
  • PERSONAL ATTRIBUTES

  • Good English language verbal communication skills
  • Ability to work cohesively with co-workers and managers as part of a team
  • Ability to be attentive to guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with hotel residents and patrons
  • Ability to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment
  • QUALIFICATIONS

  • Secondary / High School education
  • EXPERIENCE

  • Minimum two years’experience as a Concierge or in a related position
  • بلغ عن هذه الوظيفة
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    تقديم
    بريدي الالكتروني
    بالضغط على "استمر" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمر
    استمارة الطلب