Telesales Executive
Adecco Middle East - Sharjah
UAE,Sharjah,Sharjah
منذ 6 يوم
source : Drjobs.ae

Job Role : Telesales Executive

We are hiring Telesales Executive in Sharjah, UAE with ourclient

KeyResponsibilities :

We are looking forspeakers in Arabic or Hindi or Tagalog

  • Resolve product orservice problems by clarifying the customer's queries;determining the cause of the problem; selecting and explaining thebest solution to solve the problem;
  • following up to ensureresolution.

  • Ensure the product (as per thecampaign) is clearly explained to the prospective customer by theagents.
  • Retaining the customers who arecalling for policy cancellation.
  • Be fullyaware of the product features and benefits.
  • Contribute to team effort by accomplishing relatedresults as needed.
  • Completing the serviceemails that are assigned within the TAT.
  • Provide accurate, valid and complete information by usingthe right methods and tools.
  • Handlingcomplaints received via phone, email, mail or social media, provideappropriate solutions and alternatives within the time limits andfollow up to ensure resolution
  • Maintainrecords of customer interactions on excel files.
  • Ensure strict adherence to company policies andprocedural guidelines.
  • Required

  • Good Communication skills.
  • Presentable.
  • Strong understanding ofcompany products, policies, and services.
  • Goodproblem solving, leadership, and customer serviceskills.
  • Ability to remain calm and courteousunder pressure and navigate tense situations, especially duringbusy hours.
  • Adhere to workinghours.
  • Ability to multi-task, prioritize andmanage time effectively
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