Job Role : Telesales Executive
We are hiring Telesales Executive in Sharjah, UAE with ourclient
We are looking forspeakers in Arabic or Hindi or Tagalog
Resolve product orservice problems by clarifying the customer's queries;determining the cause of the problem; selecting and explaining thebest solution to solve the problem;
following up to ensureresolution.
Ensure the product (as per thecampaign) is clearly explained to the prospective customer by theagents.
Retaining the customers who arecalling for policy cancellation.
Be fullyaware of the product features and benefits.
Contribute to team effort by accomplishing relatedresults as needed.
Completing the serviceemails that are assigned within the TAT.
Provide accurate, valid and complete information by usingthe right methods and tools.
Handlingcomplaints received via phone, email, mail or social media, provideappropriate solutions and alternatives within the time limits andfollow up to ensure resolution
Maintainrecords of customer interactions on excel files.
Ensure strict adherence to company policies andprocedural guidelines.
Good Communication skills.
Strong understanding ofcompany products, policies, and services.
Goodproblem solving, leadership, and customer serviceskills.
Ability to remain calm and courteousunder pressure and navigate tense situations, especially duringbusy hours.
Adhere to workinghours.
Ability to multi-task, prioritize andmanage time effectively