Clinical Education Manager
ResMed
Dubai, Dubai
منذ 3 يوم

ResMed (NYSE : RMD) is a world-leading connected health company with more than 5 million cloud-connected devices for daily remote patient monitoring, changing lives with every breath.

As a global leader in connected care, ResMed’s award-winning devices and software solutions help treat and manage sleep apnea, chronic obstructive pulmonary disease and other respiratory conditions.

Our 6,000-strong team is committed to creating the world’s best tech-driven medical device company improving quality of life, reducing the impact of chronic disease, and saving healthcare costs in more than 120 countries.

Job Description

Today is your day. At ResMed, we believe every day is a new day for groundbreaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

We are thinkers and innovators who constantly challenge ourselves to do everything better than the day before, so that people around the world can breathe easier.

We are constantly thinking beyond the horizon and challenging ourselves to remain visionaries of the industry we created.

Every ResMed employee at every level of the organization can do extraordinary work and deliver innovation. We have always done things our own way.

With integrity. With passion. With the aspiration to improve lives with our expertise. That’s why we hire the best.

At ResMed (NYSE : RMD, ASX : RMD) we pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-

quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases.

Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice.

By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries.

To learn more, visit ResMed.com and follow ResMed.

The Sleep team is helping to fuel ResMed’s growth by focusing on solutions (products + software + services) to improve the quality of life for patients with sleep-

disordered breathing and help providers improve efficiencies and reduce their costs. We are pioneers in providing a better experience for patients on therapy, and helping them achieve and maintain adherence with innovative masks and sleep devices with cloud connectivity.

With nearly a billion people estimated to be suffering from obstructive sleep apnea, this is an opportunity to make a difference and change people’s lives whether in Marketing, Sales, or product development.

The Respiratory Care team is transforming the way in which Chronic Obstructive Pulmonary Disease (COPD) care is managed and delivered though our non-

invasive ventilation and portable oxygen solutions. This means we identifying the pain points for patients, providers and payers and developing deeper insights into the unmet needs of COPD patients.

We see a future in which resources and technology are less focused on the diagnosis and treatment of the disease and more oriented to prevention of COPD exacerbations and the slowing of disease progression.

Consumer Care Representative Patientenbetreuer als Filialleitung (m / w)

  • In this role you will provide clinical and educational support to ensure appropriate understanding and application of all ResMed products and systems by customers;
  • to assist the sales force in support and development and expansion of new and existing accounts through in-services and training programmes.

    Provide particular support for invasive and non-invasive ventilation and in new ResMed markets. Work closely to develop and maintain high quality support to ResMed’s sleep portfolio, delivering consistently high standards of care, support and service to all customers.

    Technical Service Support Specialist, Korea

    You will need to be able to assimilate complex information on a wide range of clinical products and solutions.You will also need the ability to disseminate such knowledge in a teaching and / or clinical environment to current and potential customers, in an informative, relevant and business-

    focused manner. You will need to be able to work remotely as part of a field based sales and clinical team, maintaining clear and open communication with all stakeholders to successfully deliver a coordinated territory plan, as well as be able to cover a large geographical area and manage a diary that may have competing priorities in order to meet diverse company, business, customer and patient requirements.

    Work in close partnership with the respective Account Manager / s, Business Development Manager / s, Product Managers and Function Heads to develop and deliver clinical and product training programs to customers in support of ResMed business objectives and local territory plans.

    Increase awareness of ResMed’s brand and products ensuring the highest quality training is provided which produces the greatest return on investment of resource and time in the specific account.

    Develop positive, professional relationships with key clinical and nursing staff. Ensure that ResMed builds competitive advantage through its clinical leadership and support.

    Ensure speedy resolution of any issues and that an excellent customer experience is received.

    Support of customers as required for initial patient set-up and provision of ongoing clinical support. Support and drive technical and clinical implementation of projects and studies set by the Business Development Director.

    Identify and assess new potential business opportunities and agree action plans to develop them with the Head of Sales and Business Development Director.

    Actively participate in local territory planning meetings to agree alignment on business priorities and action plans.

    Constantly work to develop clinical and technical knowledge to enhance effectiveness and credibility within role and credibility, cementing ResMed leadership in the field.

    Assist with marketing activities and product evaluations and launches, including attendance at conferences and local / international congress.

    Provide training and support as required to ResMed staff to ensure a high degree of understanding and competency with ResMed products.

    Strong clinical knowledge in respiratory therapy.

    A knowledge of Sleep Apnea and mechanical ventilation, and clinical solutions for their treatment.

    The ability to work remotely as part of a field-based sales / clinical team.

    The ability to operate in a commercial context.

    The ability to remain objective and independent when supporting clinicians with individual patients.

    Minimum

    Registered Respiratory Therapist.

    Fluent in English and Arabic.

    Relevant clinical qualification.

    Strong clinical knowledge and a minimum of 5 years experience as a registered respiratory therapist.

    Sleep / ventilation background or experience.

    Clinical experience in the provision of a high quality clinical service to demanding patients.

    Preferred

    Working knowledge of the NHS.

    Joining ResMed is more than saying yes to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring.

    Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

    Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now! Please note unsolicited resumes from employment agencies or other third parties will not be considered.

    ResMed is an Equal Opportunity Employer and all applicants must be legally entitled to work in the country the role is based out of.

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