The Role : Facilitates, guides, and directs all department heads in selecting the optimum revenue opportunities for the property.
Measures total revenue performance against strategy and targets and adapt current strategy as necessary.
Actively monitors the competitive environment and elaborates revenue optimizing tactics and strategies in order to maximize Revenue Generation Index (RGI).
1.To drive the forecasting process for all operating departments, identify revenue potentials and supply and demand variables for the property.
2.To monitor changing market conditions and to assess the financial implications of market fluctuations on the property.
3.Assist in the preparation of the annual Sales & Marketing budget and business plan taking into consideration Market Mix, Occupancy levels, Average Room Rate & RevPar, Yield management and revenue streams throughout both rooms and food & beverage.
4.Gives feedback on developing, implementing and managing rate structures and strategies through market data review and demand analysis.
5.Manage all aspects of the reservations service and quality in the CRS, PMS and related systems
6.Focus on overall yield & REVPAR.
7.Verifies on a daily basis the daily arrivals and individual guest folios.
8.Maintain a consistent focus on improving the overall flow of Reservations operations.
9.To lead daily Reservations briefings and monthly employee meetings
10.To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
11.To drive the performance of the Reservations team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with the DOSM and Human Resources.
12.Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel / residences which will assist with the maximization of revenue.
13.Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
14.Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
15.To ensure a consistently high standard of grooming is followed and by self and team.
16.Have full knowledge of all products and services provided by the property and in the local area.
17.Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.
18.To use pricing models and accepted best practice to support the collective marketing efforts of the property.
19.Oversees the day to day reservations activities, implements action plans and accomplishes goals and targets set forth in the Business Plan and the Director of Sales & Marketing.
20.Ensure that the reservations team drive, manage and maintain robust positive relations with all key accounts and business partners.
21.Be the key point for operational handling of all E-accounts rate loading and connectivity for, in cooperation with local and international sales offices.
22.Ensures that property rate and policy information is up to date on all 3rd party systems
23.Support the Communications Manager to identify and update property content where necessary and follow content recommendations from Mövenpick Hotels & Resorts.
24.Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
25. To carry out quantitative and qualitative market research to assist in the understanding of the market place.
26.Assist in the set up and maintenance of property CRS with regards to property information and images as per the pre-opening action plan and critical path.
27.To communicate clearly the revenue management strategies to the rest of the management team in a clear and appropriate manner.
The ideal candidate for this position must have the following experience and qualifications :
a. posses at least three (3) years of experience in a similar role (preferably in a five (5) star property)
b. must have previous pre-opening experience in a similar role
c. an excellent team player
d. posses excellent oral and written communication skills
e. has a high degree of emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.