Kitchen Specialist
Al Futtaim Group
Dubai, Dubai, AE
منذ 2 يوم
source : WHATJOBS

Kitchen Specialist will manage the kitchen department for an IKEA Store and ensure that all operational objectives are delivered taking into account quality, quantity and cost through development and execution of tactical and operational initiatives.

Also, make appropriate business recommendations based on the analysis of daily / monthly KPI’s. Finally support the sales departments ensuring that customers are provided with the highest possible service level (in line with IKEA standards) to achieve the pre-defined yearly sales targets.

Your key responsibilties will be :

  • Actively promote the Kitchen Design Service in order to increase sales and promote Add On Sales.
  • Conduct surveys to gauge the in store customer shopping experience and external competitor monitoring to recommend strategies that fill any gaps in the market.
  • Schedule Customer appointments.
  • Monitor and keep track of all customer appointments to ensure the highest possible service levels on waiting times for customers.

  • Liaise and follow up with Range department. Track stock levels (Overstock / Outgoing / Concrete and Ageing stock) and make recommendations to the range department on order quantities required to achieve the sales targets.
  • Liaise with Home delivery and assembly. Audit all kitchen designs with the home delivery and assembly teams and the kitchen designers before dispatching stocks to the customer s home.
  • Arrange for home visits and conduct follow up on all kitchen jobs.

  • Staff training and development. Ascertain that all staff is competently trained on the design system (IHP 2) and the kitchen range (NAVISION) and receive adequate development support to secure the store performance and succession needs.
  • Manpower planning. Prepare plans, set productivities and supervise the kitchen designers to ensure highest levels of work efficiency within the budgeted productivities, motivation and control all the budgeted cost.
  • Scheduling for the kitchen department. Create and submit all schedules for the kitchen designers based on the coverage needed for peak and non peak sales day.
  • Plan annual leave for the designers based on the commercial calendar.

  • Staff training and development. Ascertain that all staff is competently trained on the design system (IHP 2) and the kitchen range (NAVISION) and receive adequate development support to secure the store performance and succession needs.
  • Manpower planning. Prepare plans, set productivities and supervise the kitchen designers to ensure highest levels of work efficiency within the budgeted productivities, motivation and control all the budgeted cost.

  • Scheduling for the kitchen department. Create and submit all schedules for the kitchen designers based on the coverage needed for peak and non peak sales day.
  • Plan annual leave for the designers based on the commercial calendar.

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