Sales Supervisor
Chalhoub Group
منذ 2 يوم

Job Summary :

The Sales Supervisor is responsible for establishing customer relationships through personalized services, achieving sales targets / receivables, managing stock.

He / she is also responsible to build, train, supervise and motivate a team of front-liners.

Main Responsibilities : Customer Focus

Customer Focus

  • Build and maintain customer relationships in order to build strong loyalty
  • Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
  • Address customers' queries about products, prices, availability, product uses, and services
  • Negotiate prices and terms of sales and service agreements
  • Identify prospective customers by using business directories and customer data base, following leads from existing clients, and attending trade shows and conferences
  • Introduce the company’s profile and communicate the selection of products available
  • Provide market feedback to the Sales Manager regarding movement of goods / brands.
  • Sales Focus

  • Monitor sales activities to ensure that the sales targets are met
  • Supervise the sales process by following up on orders, deliveries (and collections)
  • Ensure that payment and collection of receivables is done in a timely and diplomatic fashion
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales
  • Coordinate with the Marketing Manager on the budget requirements and limits
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Stock Replenishment

  • Ensure in store stock replenishment in the appropriate shelves / counters, at appropriate times
  • Oversee the ordering and replenishment of all goods to avoid running out of stock and process orders if necessary
  • Maintain a running inventory.
  • Merchandising

  • Ensure merchandising guidelines have been met for all brands
  • Implementing on the field launches / animations in line with Brand Managers.
  • Man Management

  • Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives
  • Supervise assigned personnel (e.g. screening, interviewing, recommending, training, evaluating, etc.) for the purpose of enhancing productivity of staff, and ensuring that department outcomes are achieved
  • Oversee workload of department for the purpose of maximizing the efficiency of the work force and meeting operational requirements
  • Ensure proper induction of new employees
  • Responsible for conducting periodic performance appraisal to all assigned staff, and for growth, development, engagement and motivation, coaching and guiding of the department’s employees.
  • Monitor front-liners attendance, leave and vacations
  • Commission calculation and timely submission to H.R.
  • Previous Experience :

    4-5 years in Sales / Customer service

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