years of work experience of which at least one year should be in Telecom-troubleshooting / Fault-management domain.
Excellent English spoken and written communications must be clearly understood
Should possess basic Technical knowledge of Telecommunication / WAN network.
Fault-management L2 Engineer is responsible for monitoring and resolving the fault tickets that escalated due to inappropriate resolution steps taken at L1 stage.
Responsible for directing and coordinating with internal and external team to carry out corrective action ensuring that faults are effectively resolved within the SLA.
Need to closely work with multiple teams and operate in a high pressure, time constrained work environment, should be analytical and be able to apply professional judgment to successfully perform the assigned responsibilities.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Good interpersonal skills to liaise with customer (Both Internal / External)
Ability to review and analyze customer needs and provide appropriate client options / solutions