Operations Executive
Nstyle Nail Lounge International.
Dubai
منذ 1 يوم
source : Wisdom Jobs

DATA ENTRY Review and consolidate opps exec on the field data and ensure it is filed and added in POS and software and relayed to Hr to undergo disciplinary action as applicable Informs the store and Operations Manager outlining the findings and areas to be rectified by supervisor relating to the store Undergo full training for all front desk and supervisors on Product ordering and Inventory SOP Ensure all call center agents are conforming to standards as outlined in call center SOP and are undergoing up selling as required monthly Ensure front desk and supervisors are conforming to important duties and checklists and inspect checklists completed on time and properly and all front desk procedures adhered to Audit stores via surprise visits and ensure they are conforming to all operational policies and as scheduled Support the opps execs at store level and fill in for them and assist them as required to ensure smooth operation and stores are adhering to company set systems and procedures ROTA POS SYSTEM Creating the monthly rota including store key charts staff transfer mandatory break targets Ensure absentees are covered with reliever where applicable as to ensure stores are fully covered across all specialties and in FD and cashiering roles Set front desk and supervisors mandatory breaks and ensure all adhering to them Report feedback on the monthly rota review it on a regular basis and ensure that staffing levels are sufficient to meet and deliver services without compromising the client experience Ensure that POS is updated with changes such as gradings day-

off shift change staff transfers reliever details adding deleting staff Assist the stores for POS queries specifically for missing services Review Operational reports in POS and analyze data on staff productivity staff utilization key service metrics sales vs targets and overall operational metrics are met and take action accordingly Work alongside brand manager and procurement and operations on data analysis and devising reports for senior management as required Review inventory stock levels and prepare overview of movement of stocks esp slow moving stocks and services Undergo training for FD and managers and cashiers on POS and ensure they are fully confident OPERATIONS Meet weekly with operations manager to offer weekly updates as per store visits and training conducted and other operational concerns Contact stores to verify managers and FD reported to work as per set shift and also taking the breaks as per mandatory timings Prepare implement and update the standard operational policies across the stores and as requested by training heads and management Keep SOPs always updated with new content Addressing the maintenance issues of the stores and ensuring that the issues are sorted out in a timely manner and the running of the store is smooth and liaison with maintenance on each store Keep fully aware and informed of competitor activity and the latest trends and innovations in the industry Review the performance of stores regularly and address the issues that are hindering the performance of the store review on a weekly basis if the solutions are working out and devise summary reports and present to management Work with each store manager and supervisors to develop annual operating plan for each store and specified action plans based on various factors like the store location traffic seasonal requirements clientele etc Schedule store visits with maintenance and operations manager to flag all maintenance issues and ensure they are rectified Ensure stores provide the necessary permits for maintenance jobs Work closely with training quality control auditors maintenance and operational team to support stores and ensure they are maintaining standards of operation and as per company SOPs Work closely with operations to support and drive the standards of low performing and problem stores by spending quality time in the store and working on mechanisms to drive the sales and standards across all areas with objective to enhance and improve standards Any reports memos forms or any coordination required by the Operations Managers Fill in and assist operational departments and opps exec on the field as required Review POS to verify stores are adhering to proper procedures and flag any issues Offer input on staff holiday and lieu day requests to senior management in light of requests flagging concerns and assigning relievers when required PROCUREMENT Check stock orders for stores and re-

distribute products as appropriate ensure that the store managers manager the orders correctly and requirements are forecasted efficiently and suggest changes Ensure stock counts are exact and correct process is followed Coordinate with the Procurement Department ensure that the product requirements of the stores can be met with meet regularly with suppliers to develop the marketing calendar understand new products and manage service delivery OTHER TASKS To relieve the Ops Executive on the field as required and they are on leave or absent as to ensures checklists and store audits undergone as requiredAssist procurement and brand manager in store requirements and in pending maintenance MINIMUM REQUIREMENTS Bachelor s Degree holderProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Established in 2001 NStyle International is the parent company behind three luxury grooming concepts NStyle Nail Lounge Urban Male Lounge and a premium retail line NStyle Nail Care NStyle International proudly holds its position as the Middle Easts leading chain of luxury grooming brands in the female and male grooming sectors with 19 branches spanning Bahrain Jordan Kuwait UAE and Canada As NStyle International continues to spearhead the expansion of its unique and premium grooming brands regionally and internationally we are actively and enthusiastically seeking to hire professional and motivated individuals with a passion for the spa grooming industry a flair for customer service If your goal is to progress your career then youre are in the right place We have excellent career opportunities with clearly defined growth prospects We would love for you to join our ever growing team

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