Job Requisition ID : 134144
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.
responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
You are a passionate person ready for a bigger scope of responsibility. You are curious to challenge existing ways of working and able to develop new knowledge, skills & behaviors.
You create an environment where IKEA's values are a strong and living reality that adopts the diversity of co-workers and visitors.
You accelerate all business opportunity and owner of the Food & Beverage Department.
What's more, we believe that you have the following knowledge, capabilities and motivation :
Live and share the IKEA values every day
University degree in hotel, restaurant, tourism or business administration and proven leadership abilities from successful experience of Retail Management or from experience of being a multi-unit food service manager
5 - 7 years in Food Service Management experience preferably in a high volume business
Ability to speak and understand verbal and written English at Business level
Knowledgeable on KPI's and Profit and Loss Statements
Must have advanced Food Hygiene certificate
Advance Computer literacy
Strong Commercial Awareness & Decision making ability
People development ability
Strong Leadership & Interpersonal skills
About the role
You are responsible for the strategic and day-to-day management of IKEA FOOD, ensuring that the IKEA Concept, IKEA brand, commerciality, and product range are represented in a way that will secure the IKEA Store as the leading home furnishing company in the local market, within the Bistro, Swedish Food Market and Co-Worker Restaurant.
Key Specific Accountabilities
Define the range in IKEA Food & Beverage area to be sold in the store. Drive the process of selecting the suppliers and managing all the contracts in order to achieve economies of scale in the purchasing by generating large volumes.
Stay in contact with the international guidelines provided by IKEA Food Services regarding range and supplier set up.
Maintain basic knowledge of the local restaurant market and in-depth knowledge of the competition on the market. Use this information to determine short and long-term goals, especially to secure the low-price.
Responsible for developing a multiyear business plan for IKEA Food & Beverage in the store and strive to reach the goals and key figures that have been agreed upon in the business plan.
Also, to contribute to the planning, execution and follow-up of the stores' commercial calendars.
As a member of the Store Management Team, work strategically with the other management teams within the store (i.e. Communication & Interior Design and Sales Team etc) to ensure the implementation and development of the IKEA FOOD concept and goals.
Ensure that all IKEA FOOD areas are maintained in shape as new , ensuring range and presentation standards are achieved and maintained.
for example, merchandise planning, sales KPI's, sales steering, 3 Aces and 1 King and price quality ladder.
Actively contribute and support all marketing and in-store activities by integrating IKEA FOOD in the store's Commercial Calendar and use these as an opportunity to proactively drive sales.
Ensure effective and economical handling of range changes including management of outgoing range and activities according to the set timelines in the Commercial Calendar.
Ensure an effective implementation and presentation of the IKEA FOOD range matrix.
Work with the 3rd party company Abela with regards delivery of service.
Guide the performance of IKEA FOOD operations towards maximised sales and optimised long-term profit by applying sales methods in accordance with the Food & Beverages the IKEA way manual, working with the IKEA Swedish food market manual and Customer Relations the IKEA way manual.
Ensure that the IKEA Bistro will sell quick and convenient food and beverages to visitors leaving the store at prices so low that it enhances the low-price profile of the IKEA store.
Responsible for setting prices on products, budgeting, and sales results, operational costs, operational results.
Strategic long and short term goal setting for the IKEA FOOD unit in cooperation with the Store Manager and the National IKEA FOOD Manager regarding sales, gross profit, cost and result.
Secure that goals are integrated into the budget process including specific department goals and the pricing process.
Run follow-up of actual performance vs. goals / budget.
Ensure the running update of the forecast.
Pro-actively find, develop and implement cost efficient solutions.
Secure compliance with the financial manual.
Ensure the implementation of the ADMIN manual and ASR rules and guidelines relating to IKEA FOOD
Ensure an open and welcoming customer area with a distinct Swedish profile and style that meets the many different needs of your visitors.
Provide IKEA visitors the chance to taste Swedish dishes in the IKEA Restaurant & Café and then they can find some of the dishes and ingredients for sale in the IKEA Swedish Food Market.
Ensure customers are promptly and efficiently served to
Minimize delays and wait times while maintaining a high
level of productivity
People Management & Development
Make sure that the IKEA co-worker restaurant is in a pleasant and relaxing environment offering a self-serve range of nourishing meals based on the local food culture at a low price.
Manage, develop, and lead the IKEA FOOD Team to implement the IKEA FOOD organization at the location, including strategic and operational actions, long and short term business plans, KPI performance, policies and procedures, annual budget, hiring and termination, scheduling, performance management, competence development and succession planning.
Train and educate IKEA FOOD Seniors and co-workers to provide the customer with a positive sales and service experience that responds to customers in a knowledgeable, friendly, and professional manner
Establish and maintain positive team and management relationships and an open line of communication for co-workers
Develop work schedules to ensure ample coverage of IKEA FOOD seniors and co-workers to meet the demands of the business
Undertake Duty Manager Responsibilities as required in the IKEA Store, and carry out any other reasonable request by the store management team.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years.
We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia.
We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development.
For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries.
Join us today and make a difference
About Al-Futtaim IKEA
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.