Amazon Payment Services (previously Payfort International FZ LLC), an Amazon subsidiary established in 2013, is a regional expert in payment processing technology and solutions across major markets in the GCC and Levant countries, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait and Qatar.
We design and develop our services to make it as easy as possible for customers to make online payments and for merchants to do business better with our simple, secure and innovative services.
We want to make payments easy for our merchants and their customers.
The merchant support team at Amazon Payment Services focuses on providing support to merchants in their everyday payment experience starting from on-boarding to post go live support.
This merchant facing team focuses on customer service and acts as the first line of defense to tackle any transaction processing issues that our merchants may experience and support them in an array of questions they may have.
The team works closely with multiple internal stakeholders and external partners to resolve support issues.
We are seeking a dynamic, customer-obsessed operations analyst in our merchant support team, who is passionate about providing solutions and quality support to our merchants.
In this role, the candidate will be responsible for providing effective and timely support to our merchants, and ensure all queries and problems raised, via email or phone, are duly attended to.
This role requires proficiency in communication, high troubleshooting skills, and flexibility to work in shifts, fixed or rotational, as assigned by the company.
In this role, you will be responsible for :