IT Service Manager - Start Immediately - Hiring Fast - Urgent Position - Start Now
Pnrstatusirctc
Dubai, Dubai, AE
منذ 2 يوم
source : WHATJOBS

We are hiring a motivated IT Service Manager - Start Immediately - Hiring Fast - Urgent Position to join our incredible team at Pnrstatusirctc in Dubai.

Growing your career as a Full Time IT Service Manager - Start Immediately - Hiring Fast - Urgent Position is an awesome opportunity to develop excellent skills.

If you are strong in planning, cooperation and have the right experience for the job, then apply for the position of IT Service Manager - Start Immediately - Hiring Fast - Urgent Position at Pnrstatusirctc today!

We are looking for an organized IT Service Manager - Start Immediately - Hiring Fast to join our productive team at Pnrstatusirctc in Dubai.

Growing your career as a Full Time IT Service Manager - Start Immediately - Hiring Fast is a terrific opportunity to develop excellent skills.

If you are strong in communication, adaptability and have the right mindset for the job, then apply for the position of IT Service Manager - Start Immediately - Hiring Fast at Pnrstatusirctc today!

We are hiring a capable IT Service Manager - Start Immediately to join our incredible team at Pnrstatusirctc in Dubai.

Growing your career as a Full Time IT Service Manager - Start Immediately is an incredible opportunity to develop excellent skills.

If you are strong in planning, communication and have the right mindset for the job, then apply for the position of IT Service Manager - Start Immediately at Pnrstatusirctc today!

We are on the lookout for an organized IT Service Manager to join our stellar team at Pnrstatusirctc in Dubai.

Growing your career as a Full Time IT Service Manager is an awesome opportunity to develop relevant skills.

If you are strong in communication, decision-making and have the right drive for the job, then apply for the position of IT Service Manager at Pnrstatusirctc today!

Qualification Degree in a subject relevant to IT Experience in management experience in the IT industry, ideally with experience in leading a function in a Service Management role

Industry Private

Employment Type Full Time

Work Hours 8 Hours

Salary AED 11000 To AED 15000 Per Month

Location Dubai, United Arab Emirates 00000

Job Purpose

Accountable for service management of the IT services end-to-end within a portfolio of business applications, its underlying infrastructure, and their dependencies in the assigned area comprising multiple business units, IT teams, and suppliers.

Promotes continuous improvement, service quality, customer satisfaction, and operational efficiency in day-to-day operations.

Develops and implements service management policies, procedures, and standards that meet business requirements and ensure optimal support of the business applications and their dependent components.

Job Outline :

Lead the operational support services for a portfolio of 50-100 business applications and their dependencies in accordance with the service risk exposure and monitors service delivery.

Perform service performance analysis and effectively channel the outcome and collaborate with relevant teams in IT, business, and / or suppliers for continuous service improvements.

Champion and promote service management culture and ensure adherence to the organization’s IT Service Management standards and practices in the assigned areas.

Monitor service performance, act as a service escalation point for business, and orchestrate the speedy resolution of incidents to ensure ongoing business satisfaction.

Manage and monitor the performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across all teams for both in-house as well as supplier solutions.

Establish, maintain and conduct periodic Business Service Reviews in the assigned areas of Business Units as needed by the business stakeholders.

Negotiate and agree on the right annual support budgets with all relevant stakeholders in the assigned area, balancing service requirements with the financial objectives of the organization.

Ensure budgets and resulting service performance remain in line with the overall IT and service management strategy and ensure service quality requirements are met.

Track service / product / platform utilization during the year to ensure improved efficiency.

Establish, formalize and conduct Supplier Service Reviews to ensure contractual objectives are met and SLAs are tracked and reported.

Identify and ensure collection of Service Credits and / or Service Debits where contractually appropriate. Participate in the tendering and supplier selection process in addition to renewals to drive adherence to IT service management standards.

Ensure the routine supplier payment process is set up efficiently for service continuity from the suppliers.

Provide feedback and improvement recommendations via the respective practice heads to maximize the efficiency of support and IT Service Management within the organization.

Maintain good rapport with all business stakeholders and build long-term working relationships with all current and upcoming external service providers and partners by objectively demonstrating the continual service improvements.

Qualifications & Experience

Information Technology. Other : 8+ Years experience

Degree or Honours (12+3 or equivalent) : Degree in a subject relevant to IT Experience in management experience in the IT industry, ideally with experience in leading a function in a Service Management role

Knowledge / skills :

Expert knowledge and working experience in Service Management.

Ability to use enterprise tools / systems e.g. ServiceNow, AppDynamics, Splunk, Power BI and possess the technical abilities to create own senior management dashboards

Solid knowledge of ITIL V4 practices backed up with experience in a service organization (Certification preferred)

Solid knowledge of SAFe agile practices and experience in blending them with ITIL practices for best outcomes (preferred)

Company Benefits :

Learning opportunities

Opportunities to grow

Competitive salary Company Benefits :

Learning opportunities

Advancement opportunities

Attractive package Company Benefits :

Excellent benefits

Opportunities to grow

Company Benefits :

Learning opportunities

Advancement opportunities

Attractive package

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