Duties and Responsibilities : Administration Assists with the maintenance of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the division.
s report, menu analysis, competitor comparison Ensures rosters are posted and timesheets submitted on time Customer Service Handles all guest requests and inquiries on food, beverage and service.
Ensures that all employees establish a rapport with guests Financial Exercises efficient payroll management / resource allocation through the establishment of a flexible workforce throughout the division.
This will be based on the principles of a flexible employee base (full time & part time employees), multi- skilling and multi-
tasking Assists with the direction of subordinates to ensure productivity meets standards given in accordance with Hyatt design standards & criteria and the Hyatt International Food and Beverage operations manual Focuses attention on improving productivity levels and the need to prudently manage utility / payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system (micros, birchstreet and wunderlist).
Marketing To constantly evaluate local, national and international market trends, vendors and other hotel / restaurant operations to make sure that the hotel''s own operations remain competitive and cutting edge.
To look for Marketing and Public Relations opportunities to increase awareness and ultimately business. To review and analyse the weekly / monthly Menu Sales Analysis in order to recommend changes to the menu mix and engineer the menu for greater profitability and customer satisfaction.
To implement a guest recognition programme and maintain a guest history programme. To assist in the implementation (where appropriate) of marketing programmes, including frequent-
dining programmes. Operational Assists the Outlet Manager to ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times Is a hands-
on manager and is present at all times in the outlet, especially during busy periods Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and ensures that the outlet is adequately equipped Assists in conducting the required monthly and bi-
yearly inventory checks In the absence of the Outlet Manager, conducts daily pre- shift briefings to employees on preparation, service, menu and other important issues and attends the F&B briefing Liaises with the kitchen and F&B department on daily operations and quality control Has a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives Masters and can train people in operating the ResPak, Micros and Scala systems Ensures that the outlet is kept clean and organised, both at the front as well as the back of house and reports any irregularities to the person in charge or the housekeeping department Liaises and organizes with housekeeping department that the established cleaning schedules are strictly adhered to Personnel Develops Food and Beverage service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks Through hands on management, supervises closely all Food and Beverage service employees in the performance of their duties in accordance with policies & procedures and applicable laws Delegates appropriately duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained Instils the training philosophies of the company and works closely with the training manager developing departmental trainers, ensuring that all managers and supervisors take an active role in the training and development of employees Assists in the training of employees making sure that they have the skills necessary to perform their duties in the most productive way Develops and assists with training activities focused on improving skills and knowledge
Company Name Hyatt International
Job Location Town Dubai Population 1,200,000 State Dubai Country United Arab Emirates