Butler Order Taker
Emirates Palace Abu Dhabi
UAE, Abu Dhabi,Abu Dhabi
منذ 5 يوم
source : Drjobs.ae

Butler OrderTaker

The overall scope of thejob includes handling telephone calls, providing a courteous,professional, efficient and flexible service consistent with thestandards of the hotel and Kempinski policies and procedures inorder to encourage sales and maximize guestsatisfaction.

KeyResponsibilities :

  • LQA (Leading Quality Assurance) audit results are 85% andabove.
  • All rules & regulations arestrictly adhered within the hotel including hotel's policyon fire and safety as well as hygiene regulations includingHACCP.
  • Hotel and Outlets are promoted usingexcellent conversation skills and selling techniques at alltimes.
  • Answers telephones according toKempinski standards and dispatches work to personnel to meet theguest requirements, monitors room statuses via hotel PropertyManagement System.
  • All guest requests areexecuted highly professional and efficiently making the stay ofHotel guests a pleasant and memorable one.
  • Coordinate with Butlers the delivery of requested on callitems for guests and maintain a tracking sheet for records. F / updaily on guest requests until the guest'sdeparture.
  • Monitors the filing system andperforms general secretarial work as required.
  • Handle guest enquiries in a courteous and efficientmanner and report guest feedback to supervisors.
  • Maintain and updates guest profile according to Kempinskistandards.
  • Answer all guest requests andquestions in a friendly and caring manner, whether by telephone orin person, provide / receive information and take appropriate actionsor refer the matters to the relevant persons to handle.
  • Optimizes HotSOS for all guest requests, room issues andwork orders for related department of service.
  • Follow-up occasions / complimentary amenities, cards andmaintain the Butler's Guide.
  • Keepabreast of all hotel promotions, product knowledge, VIP arrivals,and upcoming events in order to be able to answer guest requestsand questions.
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