Order-Taker (Engineering)
Hilton - Abu Dhabi
UAE, Abu Dhabi,Abu Dhabi
منذ 4 ساعات
source : Drjobs.ae

Job Role : Order-Taker (Engineering)

Due to the current VISA RESTRICTIONS only candidates from within the UAE with a current UAE Residence Visa can be considered for this vacancy

As an Engineering Order-Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

As an Engineering Order-Taker, you will be responsible for performing the following tasks to the highest standards :

  • Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
  • Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
  • Responds to all emergency call which includes monitoring the alarm system
  • Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
  • Coordinate and control all office traffic
  • Present a positive, professional, and courteous image, to ensure guest satisfaction
  • Maintain the brand's high quality standards
  • Ability to remain calm and perform all essential functions during emergency situations
  • Maintain control of tools and equipment, prepare the needed supplies for requisitions
  • To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

  • Prior customer service / administrative support or engineering experience required
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

  • Grade School education
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