Rostering Lead - Subject to Contract Award
Serco Group Plc
Dubai, United Arab Emirates
منذ 4 يوم

Rostering Lead

Make a difference every day

The Job Opportunity

The purpose of the job is , set up, manage and maintain the rostering for a large Transport contract, using the Time2Work workforce management tool.

The role will involve improving efficiencies through the optimal use of resources across the business. Provide forecasting, planning and scheduling through the Time2Work tool.

Drive the business resource planning strategy in accordance with budget restrictions and limitations. Due to the large number of people, flexibility and ability to manage multiple complex requirements are key factors in making this role a success.

Key accountabilities

  • Set up and maintain a central resource plan and resource management process;
  • Prepare daily / alternate roster arrangements, alternate service patterns and emergency and degraded operations as per operational and maintenance requirement;
  • Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements;
  • Monitor and review the effectiveness of the roster arrangements, make necessary adjustments and escalate to CX Supervisors and / or CX Managers for any issues that requires further management review;
  • Update and maintain data in relevant sections to ensure staff resourcing, availability, and overtime are accurately recorded
  • Ensure integration of the Mandatory Trainings per sections for all shift worker in the resource scheduling;
  • Centralise and control all leave and overtime management for rostered staff highlighting trends or areas of concern;
  • Provide expertise and act as a mentor and coach to the SME Time2Work planners for all resourcing activities in support of their development;
  • Proactively provide regular communications and updates to the workforce to encourage 360 degree feedback and deliver empowerment to all levels of the workforce;
  • Lead and implement Roster Committees and staff awareness sessions.
  • Specific requirements

  • The job holder will be educated to a level of High School Diploma, General Education Degree or equivalent professional qualification.
  • The job holder will have 5 years minimum experience in a Roster Planner role for large (1,000+) workforce
  • The role holder with have experience in Time2Work workforce management tool or similar
  • Knowledge of airport operations and security are desirable
  • Industry experience in Retail, F&B, hotel, hospitality is desirable
  • Working with Serco

    At Serco, not only is the nature of the work we do important, everyone has important role to play.

    We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

    We are innovators, committed to redesigning and improving public services for the benefit of everyone.

    Join Us

    Take pride in what you do

    Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

    Please visit for more information.

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