We are looking for an outgoing customerservice associate to assist our customers with product inquiries ina swift, proficient, and friendly manner.
The customer serviceassociate will be instrumental in customer retention by addressingconcerns and product issues, and by communicating in aprofessional, positive manner.
You will apply your multitaskingskills by listening and speaking to customers, navigatingcomputers, and typing call documentation simultaneously.
You willhave the ability to swiftly gain customer confidence and trust. Toensure success in this position you will have the ability tomaintain a sound knowledge of products and services and be aneffective communicator.
Top candidates are detail-oriented,motivated, and have excellent people skills. Customer ServiceAssociate Responsibilities : Attending training sessions to growknowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.Processing and logging incoming calls into the CRM system.
Identifying customer needs. Forwarding and escalating inquiries torelevant individuals and departments. Contacting customers to givethem accurate feedback on the progress of their inquiries.
Providing outstanding customer service. Updating customerinformation as required. Maintaining confidentiality ofinformation.
Performing other duties as the need arises. CustomerService Associate Requirements : High school diploma, GED, orsuitable equivalent.
1+ years of customer service experience,preferably in a related field. Successful completion of providedtraining. Proficient computer skills.
Experience with CRMpreferred. Proficient with MS Office suites. Excellent phoneetiquette. Outstanding communication skills, both verbal andwritten.
Strong people skills. Ability to sit at a desk forextended periods.