Job Fixed-term contract : No Status Full Time Anticipated Start Date 02-12-2018
Level of Education Vocational education Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English
Essential and optional requirements
Desired candidate should be a Hotel Management graduate with a minimum of 2 years’ similar experience. Must be computer literate with effective communication skills and an excellent command of written and spoken English.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the desire to deliver Ibis service standards and AccorHotels values with guests and associates.
To assist the head of department in managing and ensuring smooth operation of the hotel
Contributes to guest satisfaction by providing a high standard of service in line with policies and procedures
Helps increase hotel revenue through his / her sales efforts
Provides a warm and personalized welcome to guests
Handles any guest complaints and / or remarks
Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls and manages the reservation schedule
To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set
To assign responsibilities to associates and to check their performance daily.
Maintain a logbook of all guest and staff incident reports and submit to the management.
Support associate needs in departments based on the hotel priorities and anticipated business levels.
To assist and be responsible of Le Club members, Frequent Flyer program and VIP guests
Promotes the hotel's range of services in order to increase sales
Applies and actively supports the hotel's pricing policy
Encourages customer loyalty by promoting the Le Club program
Respects the procedures governing invoicing and cash operations
Writes a nightly activity report for hotel management'
Ensures the enrollment and entry of points for all Le Club stay memberships
Ibis and its people
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme , enables staff to :
become more professional by acquiring new skills,
learn a second profession,
be more independent in guest relations,
receive recognition for their skills