Duty Manager
Ibis Dubai Al Barsha
DUBAI, Northern UAE, United Arab Emirates
منذ 4 يوم

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 02-12-2018

Skills

Level of Education Vocational education Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements

Desired candidate should be a Hotel Management graduate with a minimum of 2 years’ similar experience. Must be computer literate with effective communication skills and an excellent command of written and spoken English.

The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the desire to deliver Ibis service standards and AccorHotels values with guests and associates.

Key tasks

  • To assist the head of department in managing and ensuring smooth operation of the hotel
  • Contributes to guest satisfaction by providing a high standard of service in line with policies and procedures
  • Helps increase hotel revenue through his / her sales efforts
  • Provides a warm and personalized welcome to guests
  • Handles any guest complaints and / or remarks
  • Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Handles phone calls and manages the reservation schedule
  • To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set
  • To assign responsibilities to associates and to check their performance daily.
  • Maintain a logbook of all guest and staff incident reports and submit to the management.
  • Support associate needs in departments based on the hotel priorities and anticipated business levels.
  • To assist and be responsible of Le Club members, Frequent Flyer program and VIP guests
  • Promotes the hotel's range of services in order to increase sales
  • Applies and actively supports the hotel's pricing policy
  • Encourages customer loyalty by promoting the Le Club program
  • Respects the procedures governing invoicing and cash operations
  • Writes a nightly activity report for hotel management'
  • Ensures the enrollment and entry of points for all Le Club stay memberships
  • Ibis and its people

    Simplicity, Modernity, Well-being

    Acteurs, the Ibis staff training and professional development programme , enables staff to :

  • become more professional by acquiring new skills,
  • learn a second profession,
  • be more independent in guest relations,
  • receive recognition for their skills
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