At Farah we thrive on seeing happy guests, colleagues and partners. We believe that each individual that we meet is important, and that we can make a positive difference to their lives.
Our purpose is to create happiness one smile at a time.
As a , you will ensure a smooth and efficient operationin the Cafeterias; thus directly impacting on providing support for Colleagues.
He / She will oversee the coordination andcontinuous development of delivery of support services for Colleagues inrelation to cafeteria.
It involvesconsistent monitoring and evaluation of quality of delivered services toColleagues.As needed, it alsorecommends improvements of daily processes and procedures through innovationand ownership.
Personal performance must always utilize and represent a highlevel of integrity and the ability to research and resolve Colleagues’concerns.
Conducts site induction for staff of service provider assigned in the Leisure Facility
Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area.
Reviews departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service.
Ensures any service delivery defects are resolved and identifies any trends and shares observations and suggestions with their Manager.
Raises service requests for maintenance required in the cafeterias.
Represents the department and attend catering service provider meeting and audits.
Maintains and submits meeting records and audit reports as per schedule.
Coordinates with the Catering Service provider Manager and Farah’s F&B Director for any concerns.
Openly communicates appropriate and useful information through various channels to include meetings and briefings.
Reviews satisfaction results for cafeteria and identify any trends and share observations and suggestions with the Cafeteria Service provider and Farah’s F&B Director.
Ensures cafeteria meets set financial targets through tracking expenditures and revenue and as appropriate taking action to affect either.
Coordinates any inventory / stock take activities required such as cafeteria items.
Updates any regular trackers, excel sheets or reports
Ensures sufficient stock remains on hand at all times and reduces stock loss / wastage.
Raises purchase requests and subsequently follow up on approvals, delivery and payment.
Reviews reports, invoices and / or delivery notes to ensure proper billing and documentation, prior to final review of Farah’s F&B Director.
Participates in daily operations alongside Cafeteria Service Provider’s colleagues, setting a positive example.
Fosters a harmonious atmosphere among Cafeteria Service Provider’s colleagues, Farah colleagues and brings team members together through team activities.
Coordinates with the Cafeteria Service Provider Manager in motivating their colleagues through the effective implementation of recognition and rewards program / activities.
Coordinates with the Cafeteria Service Provider Manager any coaching and disciplinary requirements and ensure fairness and consistency in order to motivate and improve performance
Conducts Cafeteria spot checks and audits
Prepares records, reports etc. as required
Processes Cafeteria related documentations
Manages Cafeteria related files to ensure all information is up-to-date.
Collates, reviews, analyzes and ensures accuracy of any Cafeteria related billing, records, reports, etc.
Ensure all Cafeteria related checklists i.e. opening and closing checklists are being consistently completed, any required follow-
up action is initiated and forms / records are being filed appropriately.
Performs any other related duties as assigned by Farah’s F&B Director
As an ideal candidate, you must have :
High school diploma or equivalent
At least 3 years operational experience in F&B,hospitality industry in managerial role
Very good command of English language, both verbal and written.
Proficient with MS Word, Excel and PowerPoint software programs.
Good health condition
Knowledge of operating industrial cafeteria machine and equipment