Airport Services Supervisor Baggage Claims
flydubai,
Dubai
منذ 1 يوم
source : Wisdom Jobs

The role of the Baggage Claim Supervisor is to manage process and settle claims for delayed damaged and missing baggage received by flydubai or its GHAs around the network The candidate will interact with customers by phone email or face to face as required The candidate will work closely with Finance in the management and payment of claims ensuring that correct accounting and financial accountability processes are followed at all times This role will be based in Aspin Tower and will report directly to SVP Airports KEY ACCOUNTABILITIES Key Activities -

Construct a departmental structure to ensure that flydubai meet their contractual and service commitments in the event that baggage is delayed damaged or lost -

Act as a CBT facility for all files that end the tracing cycle without being reunited with the customer -Follow agreed protocols in the settlement of lost claims including but not restricted to the calculation of compensation and other payments -

Work closely with Finance to ensure that all financial governance processes are followed and correctly documented -Produce regular reports analyzing patterns for damaged lost and mishandled baggage using admin resource within the department -

Monitor and follow up tracing action being undertaken by GHAs to ensure all stations are performing their respective tracing roles monitoring paperwork for claim files -

Perform analysis of the impact of transfer bags on lost rate and produce a monthly report -Coordinate with outstation and commercial branches around the network to settle claims efficiently and in a cost-

effective manner -The candidate will also be responsible for the calculation of re-billing charges to other airlines where they have part responsibility for loss or delay to baggage under the terms of baggage interline agreements -

Responsible for drafting of correspondence with customers and insurers concerning lost and damage compensation -Coordination with and support for outstation managers airport and commercial involved in the settlement of bag claims around the network -

Work with outstation locations on developing better methods of making local settlements of claims avoiding excessive paper and lengthy procedures -

The supervisor will be responsible for calculating baggage settlement claims using established guidelines and relevant industry agreements -

The second member of staff at the Agent level will report to the Supervisor -Develop local handling procedures guideline to be distributed to all network stations -

Review and improve all current operating systems and processes to ensure improved level of consistency -Work in close liaison with Operational Baggage management team at DXB REQUIREMENTS MINIMUM QUALIFICATIONS EXPERIENCE KNOWLEDGE SKILLS Minimum Qualification -

University degree or equivalent Experience -Minimum 5 years experience airline operations preferred -3 years Supervisory Management -

Significant previous airport operational experience -Experience in dealing with mishandled passengers Knowledge Skills -Knowledge and experience in airport operations -

Experience in Baggage tracing and claim handling ideal Additional REQUIREMENTS -Familiarity with back office procedures in airport services with the ability to direct multiple work streams simultaneously -

Ability to work with and engage with 3rd party suppliers to ensure optimum performance CORE COMPETENCIES -Customer Focus -

Team work -Effective Communication -Personal Accountability Commitment to achieve -Resilience and Flexibility Can do attitude Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Dubai-

based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network Since launching its operations in 2009 flydubai has Created a network of more than 90 destinations in 44 countries Opened up 62 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai Operates a single fleet type of 58 Next-

Generation Boeing 737-800 aircraft and will take delivery of more than 100 aircraft by the end of 2023 In addition flydubais agility and flexibility as a young airline has enhanced Dubais economic development in line with the Government of Dubais vision by creating trade and tourism flows in previously underserved markets

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