Proactive and reactive support and maintenance of installed AV / VC systems and components at designated customer sites.
Diagnose and resolve technical hardware and software issues involving FTR and other products.
Responsible for maintaining and operating audio equipment used in the recording and distribution of multi-channel audio and video.
Advanced troubleshooting problems and repair of equipment such as digital audio recorders, audio systems, microphones, audio mixers, DSP processors, associated cabling and other multimedia equipment.
Deploy portable AV and recording scenarios as required.
Accurate and timely reporting and timekeeping in the Service Desk system.
Maintenance of asset register for AV related equipment owned in various client installations as well as management of portable recording and conferencing equipment.
Performing morning sound checks
Excellent customer relationship and troubleshooting skills, resolve escalated support requests in keeping with SLAs for external and internal customers.
Able to demonstrate soft skills which includes : active listening, Attentiveness, clear communication, persuasive speaking, ability to use positive language, confidence, good body language, patience and self-control and ability to empathize.
Provide regular progress updates for current and outstanding incidents or project tasks.
Present a neat and clean appearance.
Operate vehicle in a safely manner, adhering to all state / federal motor vehicle laws.
Job Types : Full-time, Permanent Salary : AED4,500.00 to AED5,500.00 / month Experience :
AV Field Service : 3 years (Required)
UAE Driving (Required)