Manager, Triage Investigations
The jobholder is required to work within the Triage sub-function within FCTM Investigations and follow the policies and procedures of the Region in managing these risks.
This can involve dealing with major issues for which there is no clear-cut solution whilst still being able to provide judgment and clear direction.
Where items of major consequence are involved, escalation is required to / via Line Management.
The Triage stage within FCTM Investigations is the initial referral point for all leads, internally and externally generated, believed to require investigation or a regulatory filing.
The Triage Team is responsible for quickly and accurately assessing leads for eligibility and completeness in order to initiate a case within FCTM.
Qualified cases are passed to the appropriate External Investigative Reporting Team (for immediate SAR / STR decisioning), Major Cases Team or Complex Cases Team (for investigation) or Intelligence and Analytics.
This is a new position and function that the jobholder will be expected to further define and embed
Duties and Responsibilities
Principal point of referral for all relevant investigations, which may originate from various internal or external sources.
Continuously monitor and action requests that arrive in the regional enquiries inbox.
The provision of timely and reliable assessment and triage on potential financial crime risks to improve risk management decisions within FCTM.
Completion of Case Intake Assessment and all associated logging to determine action status of request.
To adhere to the globally defined triage procedures or approved country variances across FCTM Investigation, which are designed to support the operational effectiveness of the investigative capability.
Ensure that all cases are correctly entered onto the case management system.
Experienceand Qualifications :
Experience in investigations pertaining to allforms of financial and organized crime is preferable
Knowledge of banking and case managementsystems
Excellent inter-personal, customer service andcommunication skills written and verbal
Excellent organisation and analytical skills
Excellent decision-making / influencing skills
A motivated self-starter who has the ability towork effectively alone and under pressure
The ability to work accurately and to remaincalm and controlled under pressure whilst performing all functions of the role
Adaptability and flexibility
Good PC skills and knowledge of Microsoftsoftware
Enthusiasm and a positive can do’ attitude
Certifications related to financial crimemitigation preferable (ACFE, ACAMs, ICA)
HSBC’s Global Functions (GF) play a vital role insupporting the bank’s Global Businesses and offer a broad range of careeropportunities in areas from legal, risk and finance to human resources,sustainability, marketing and communications.
Our operational and functionalteams around the world help HSBC’s Global Businesses to operate efficiently andeffectively on a day-
to-day basis. They also focus on controls and governanceto reduce risk and protect the Group’s reputation.