Salon Supervisor-- Female
Sugar Beauty Lounge
Ras Al Khaimah, UAE
منذ 2 يوم
source : drjobs.ae

KEYRESPONSIBILITIES :

Fully understand of Branch operations standards and implementpolicies and procedures to generate sales revenues.

Up-sell services / treatments and products forthe branch to guests.

Attend allrequired meeting and training sessions.

Access all functions of computer softwaresystem in accordance within company specifications. Maintainworking knowledge of computer software system

Maintain high standards within the branch andoversee the staff to ensure smooth running of operations

Proactive when dealing with guest expectationsand complaints, acting within limit of authority

Ensure effective management of bookingsystem

Maintain and manage database,records and logs of the branch as per the companystandards

Maintain stock level andinventory

Administer opening& closing of the Branch

Selects, trains, evaluates, guides, supervises and periodicallyreviews the performance of the Support team.

Meet on daily basis with the Support team todiscuss department performance, guest feedback and division relatednews or / and concern or to conduct a training session.

Set targets for Support desk upselling,specifying the treatments, communicate it by the Operationsmanager, ensure achievements and implement remedial actions whenrequired.

Conduct a daily briefingfor the staff.

Maintain cleanlinessof work station and surrounding work areas and ensure that dailycleaning duties are observed

Selects,trains, evaluates, guides, supervises and periodically reviews theperformance of the team, branch cleanliness.

Review on daily basis the guests comments andguest feedback is acknowledges with remedial action within 24hoursfrom the reception of the complaint

Generate monthly reports

Coordinateand / or manage the company information systems

Coordinate and / or manage the maintenanceactivities

Optimize staff utilizationby reducing staff absenteeism, sick leave, andresignations

Brings issues to theattention of the Branch Manager and Human Resources asnecessary

Ensure high standard ofcustomer care, treatment delivery and time reporting

Develop and maintain excellent relationshipswith all guests and member

Job Types : Contract,Permanent

Experience :

  • Salonsupervisor : 2 years (Required)
  • COVID-19 Precaution(s) :

  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures inplace
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