Fully understand of Branch operations standards and implementpolicies and procedures to generate sales revenues.
Up-sell services / treatments and products forthe branch to guests.
Attend allrequired meeting and training sessions.
Access all functions of computer softwaresystem in accordance within company specifications. Maintainworking knowledge of computer software system
Maintain high standards within the branch andoversee the staff to ensure smooth running of operations
Proactive when dealing with guest expectationsand complaints, acting within limit of authority
Ensure effective management of bookingsystem
Maintain and manage database,records and logs of the branch as per the companystandards
Maintain stock level andinventory
Administer opening& closing of the Branch
Selects, trains, evaluates, guides, supervises and periodicallyreviews the performance of the Support team.
Meet on daily basis with the Support team todiscuss department performance, guest feedback and division relatednews or / and concern or to conduct a training session.
Set targets for Support desk upselling,specifying the treatments, communicate it by the Operationsmanager, ensure achievements and implement remedial actions whenrequired.
Conduct a daily briefingfor the staff.
Maintain cleanlinessof work station and surrounding work areas and ensure that dailycleaning duties are observed
Selects,trains, evaluates, guides, supervises and periodically reviews theperformance of the team, branch cleanliness.
Review on daily basis the guests comments andguest feedback is acknowledges with remedial action within 24hoursfrom the reception of the complaint
Generate monthly reports
Coordinateand / or manage the company information systems
Coordinate and / or manage the maintenanceactivities
Optimize staff utilizationby reducing staff absenteeism, sick leave, andresignations
Brings issues to theattention of the Branch Manager and Human Resources asnecessary
Ensure high standard ofcustomer care, treatment delivery and time reporting
Develop and maintain excellent relationshipswith all guests and member
Job Types : Contract,Permanent
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