Technical Support Engineer
Rasan
Dubai United Arab Emirates
منذ 3 يوم
source : HireeJobsGulf

Technical Experience Required knowledge of operating systems concepts and experience in working with Microsoft Windows Linux and MacOS Knowledge of windows server services AD DNS DHCP IIS etc Awareness of VMWareKnowledge of cloud services like Azure AWS and Google is a plusSound knowledge on SQL is nice to have Linux administration Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware Ability to support users in physical location and multiple remote locations OS Installation Windows MAC OS X Linux OS Servers Installation Windows Server 2012 2016 and 2019 Installation Troubleshooting of Printers Scanners Provide suggestions recommendations of buying replacing laptops PCs based on a good knowledge of brands vendors technical specs Basic knowledge of virtualization technologies VMware Microsoft Office 365 Management Installation MS Outlook Installation Troubleshooting MS Teams Installation Troubleshooting Antivirus Installation Management using centralized portal MS Active Directory Domain Services DNS DHCP Group Policy Management Determine the best solution based on the issue and details provided by users Resolve technical problems with Local Area Networks LAN Wide Area Networks WAN and other systems Follow up with users to ensure issue has been resolved Ability to build a knowledge base for known troubles issues Ability to contact multi vendors for troubleshooting or buying laptops PCs and printers

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