Customer Care Strategy Manager
Rta Dubai
Dubai, Dubai, AE
منذ 6 يوم
source : WHATJOBS

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Responsibilities :

  • Escalate to the Top management issues being raised by customers to take the right decision about developing the RTA business.
  • Prepare annual Section budget for the Customer Services Department Director ’ s approval and ensure budget costs are not exceeded.
  • Review and update classification of customers accordingly to the main services provided by RTA in line with Framework for Integrated Customer Insights (FICI) segmentation and service redesign project.
  • Ensure implementing the knowledge system and managing the lesson learned from the customer interaction with RTA.
  • Ensure section staff provides best in class customer service in dealing and interacting with public and customer.
  • Conduct corporate councils with stakeholders within and outside the RTA (RTA Agencies and Departments, Dubai Model, Other Government Entities, Corporate Organizations, Universities etc.
  • for obtaining customer insights.

  • Identify the needs of each segment of customers at agency level for the service provided by RTA through FICI tool and the master data management and its analytics tool.
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    Dubai is one of the fastest growing cities in today's world, making the provision of high quality infrastructure facilities absolutely imperative.

    With that in mind, as well as the high priority allocated by the government of Dubai to the provision of an advanced transport network for the people of Dubai, RTA endeavours to improve the public transport facilities and develop roads across the emirate to make travel safer and smoother.

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    بريدي الالكتروني
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