Mavenir is purpose-built to redefine mobile network economics for Communication Service Providers (CSPs). Our innovative solutions pave the way to 5G with 100% software-
based, end-to-end, Cloud Native network solutions. Leveraging industry-leading firsts in VoLTE, VoWiFi, Advanced Messaging (RCS), Multi-
ID, vEPC and Cloud RAN, Mavenir accelerates network transformation for more than 250+ CSP customers in over 130 countries, serving over 50% of the world’s subscribers.
We embrace disruptive, innovative technology architectures and business models that drive service agility, flexibility, and velocity.
With solutions that propel NFV evolution to achieve web-scale economics, Mavenir offers solutions to CSPs for revenue generation, cost reduction and revenue protection.
You will work within the EMEA Operations Team. Your role will be to provide focused technical expertise to EMEA Customers and Operations teams across Mavenir product portfolio and deployments.
You will provide the technical interface to other teams both external and within the organisation. You will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer.
You will need to be technically GSM / IMS strong, be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work.
You must be good at dealing with peers, other teams within the Mavenir organisation and the customer’s technical staff (including good customer facing hard and soft skills).
You will also need to be able to work under pressure to complete work to tight time constraints or to meet the needs of the customer.
Also you will need to be able to understand the business context of the project being delivered.
Key Responsibilities :
Establish strong R&D relationships and act as the key Project to R&D interface;
Work with the customer technical staff to integrate the systems into the customer network and support the customer’s testing;
Run designated acceptance testing with the customer to verify that the product works as specified;
Use coding knowledge to be able to investigate the issues thoroughly before escalating to R&D
Demonstrate continuous process improvement and participate in a lessons learnt activity once the project is closed;
Use the provided test tools to capture and investigate the logs required by R&D
Communicate with customers to establish details of problems / requirements;
Remain focused on the project timelines throughout the project to ensure key milestones remain on track and drive issue investigation calls with required cross team participants;
Participate in MOP reviews and act as an escalation to R&D Release Management, R&D Engineering and the Technical Delivery Manager to ensure customer queries are resolved quickly;
Assist support teams when required to execute upgrades;
Review and update all bug tracking system entries to ensure R&D have accurate data and participate in the work streams to improve the product debug capabilities;
Provide Tier3 level support during outages for own projects and close out projects by successfully completing the go live checklist;
Identify CR opportunities and update the knowledge base to share knowledge with the team;
Review and update the technical aspects of quality system to ensure information is correct and up to date and continuous improvement is possible;
Adhere to the internal checklist delivery milestones and reject any deliveries that fail to meet these as well as participate in the Operations to Support handover milestones.
Job Requirements :
Good experience working with UNIX (Solaris or Redhat Linux), proven UNIX System Administration skills and strong coding experience;
Experience of installing, upgrading and configuring computer hardware and software;
Knowledge of mobile networks and a good understanding of software engineering principles;
Full understanding of the SIP & Diameter protocols, IMS architecture and either the Access, Core or Messaging IMS products;
Experience working with HP and Dell platforms, VMWare or KVM based virtualization and IP networks;
Knowledge of NFV, EPC or RAN is desirable;
Can do / will do attitude and able to work well under pressure with methodical problem-solving skills;
Ability to lead a small team if required, providing technical support and coaching;
Good verbal and written communication skills, both face to face and remotely with people for whom English is not their first language;
Able to work from customer premises and remotely from internal teams with little supervision but flags issues promptly;
Able to assimilate technical information quickly and pick up new technologies and products quickly;
Commitment to achieving the required goals, able to meet deadlines and multi task;
Able to build relationships with customers, identifying and focusing on their needs;
Shows commercial awareness, initiative and consistently drives for quality;
Able and willing to travel freely within EMEA.
What We Offer? This is a new role, working within a highly experienced team in a high-profile office. Working within such an experienced team offers on the job learning and development opportunities unrivalled by most other companies.
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.