Job Description :
The Senior Field Service Engineer provides post sale technical support for the UAE Armed Forces Communications Equipment.
Interfacing directly with customer by provding technical feedback, adhoc demonstrations of new equipment and firmware capabilities.
Supervising technical performance of Level III workshop technicians to include the generation of technical reports.
Conducting ongoing training and critique of workshop staff in programming, installation, troubleshooting and repair of all Falcon II and Falcon III products.
Assist J6 and workshop manager with technical project management as required
Liaise with Rochester personnel to disucss customer based requirements, generate and validate firmware for release to customer.
Create presentations and technical drawings as directed by customer or L3Harris staff.
Support sales though opportunity lifecycle and participate in evening meetings and reviews as required.
Assist L3Harris Sales, Programs, Systems & TCS staff with, demonstrations, trials, site acceptances, and Factory Acceptance Testing as required by L3Harris and customer.
Support Level 3+ maintenance activities RF-5800H-MP, RF-5800V-MP, RF-5800V-HH, RF-5800M-MP, RF-5800M-HH, RF-7800M-MP, RF-7800H-MP & Base Station, RF-7850M (all models to include airborne), RF-7850S.
Work site will be UAE PG Workshops with occasional requirement to work additional hours at locations designated by Sales or PM staff as required.
Champion L3Harris Sales and PM activities to ensure strong and enduring customer relationship.
US Citizen required to maintain and manage Type I equipment.
Basic Qualifications :
Bachelor’s Degree and minimum 6 years of prior relevant experience or a Graduate Degree and a minimum of 4 years of prior related experience.
Preferred Qualifications :
2+ years of international experience preferably in the Middle East.
Proficient in Arabic.
Ability to interact professionally with challenging, technically proficient customers on complex technical details.
Ability to operate at high tempo work cycle and initiative to start value added projects when required.
Experience working in an overseas customer focused environment
Experience with installation of Harris systems in vehicular & shelter platforms
3+ years experience with the programming (CPA / DCC / waveforms), deployment and support of Harris tactical radios and ancillaries.
Experience with Level 3+ Maintenance.
Ability to plan and deploly integrated radio & network architectures.
Understand IP schemes and program routers and switches.
Proficent with Microsft Office including Visio and PowerPoint.
Understanding of military and C4I ConOps.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.