No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives.
Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?
The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees.
You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas.
Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Job Title : Assistant General Manager Dubai Festival City Mall
Reports to : General Manager
Direct Reports : 4
Department : Mall Management
Location : Dubai Festival City Mall (DFCM), Dubai UAE
JOB PURPOSE :
Responsible for the efficient and best in class Customer Experience Delivery, Tenant Relations and Project Management for the mall, with emphasis on quality service standards, efficient management and safety for all stakeholders.
To be key point of contact with Development Team, liaising between Mall and Projects work through multi-million dirham expansion.
To act as In-charge in absence of General Manager in all respects.
KEY ACCOUNTABILITIES :
Development Program Coordination :
Management of planned, reactive and incidental works delivery for safety, traffic, housekeeping, waste management and pest control, customer experience, tenant relations.
Responsible for coordinating mall operating requirements over the duration of the current expansion project; Responsible for communicating project timelines to all relevant team members.
Proactive Energy Management :
Drive Centre Sustainability Program, in conjunction with relevant stakeholders, including energy conservation, waste management initiatives
Asset Management / Capital Expenditure
Indirectly negotiates and recommends procurement of capital assets aligned to the budget ensuring new assets being brought into operations are entered onto pre-
planned maintenance program and subject to QA procedures
Mall Marketing and Speciality Leasing events (Indirect involvement)
Review Speciality leasing concepts in conjunction with the speciality leasing manager in terms of mall operation.
Review execution of marketing activities in and outside the asset as per operation guidelines.
Co-ordination with Local Authorities : Coordinate with Police, Civil Defense, and Dubai Municipality & City management for site wide requirement.
Coordination with Development : Coordinate closely with development through the mall redevelopment with a focus on customer service, safety and flexibility to deliver the redevelopment in an operating mall.
Ensure operating procedures in place through a redevelopment,
sales performance issues; job request procedures
Co Ordination with Tenants (Retail Fitouts) : liaise closely with AFGRE retail delivery team for the proactive and safe delivery and exits of retailers
Standard of Tenants Premises :
Responsible for safety checks on all electrical boards, installations and firefighting systems.
Overall accountability for developing a holistic Customer Experience Programme, working directly with Customer Service, Operations, Security, and Marketing Departments
Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof.
Prepare monthly financial analysis for operations for the Retail Operation monthly report.
Staff Management :
Responsibility for management of the staff recruitment, selection, training / development and succession planning.
Duty Management :
Responsible for the organisation & implementation of Duty management.
JOB CONTEXT :
Comply with and use of organisational procedures and policies governing Operations and Customer service procurement in strict accordance with the DOA limits.
QUALIFICATIONS, EXPERIENCE, & SKILLS :
Minimum Qualifications and Knowledge :
Minimum Experience :
Behavioural Competencies :
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-
crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
We make every effort to review and respond to every application.