Transformation Manager
SERCO Group
UAE, Abu Dhabi,Abu Dhabi
منذ 1 يوم
source : Drjobs.ae

Job Role : Transformation Manager

The key purpose of the job is to research, identify, analyse and create efficiencies within the client service delivery lines and map a solution that focuses on transitioning nominated internal delivery lines into FM operations, and managing the process that this entails.

Key accountabilities

  • Reporting to the General Manager
  • To work with the General Manager and client to agree and deliver strategy to transition client service delivery lines into Serco FM operations.
  • Accountable for delivery of the agreed strategy and implementing accordingly.
  • Oversight of all transformation services, working with the client and department managers to ensure that service delivery levels and performance are aligned with agreed strategy.
  • Responsible for analysing client service delivery lines and identifying efficiencies within the same. Analysis will consider resource, cost and existing delivery strategy currently adopted by the client.
  • Mapping a solution that details the method in which the client service delivery lines are transformed into the Serco FM operations.
  • Manage the transition of service delivery lines effectively from under customer service lines to Serco FM operations.
  • Accountable for the development of specific transformation services.
  • To work with the General Manager and associated Serco Management to deliver value for the client through improved management of contracts to help drive service excellence and customer advocacy.
  • Provide Specific support to bids and rebids for specific transformation services.
  • Identify potential risks regarding changes and develop solutions (processes, activities, events) which will develop elements of the organisational strategy and bring it into practice
  • Conduct analysis, research and benchmarking to support transformation activities relevant to the contract
  • Implement any approved changes sensitively and with minimal disruption.
  • Ensure the company always operates in a compliant manner.
  • What we are looking for in our candidates :

  • Experience of managing complex tasks, transformation and support services in an FM environment, in high profile commercial or government projects in UAE or GCC
  • Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads
  • Ability to develop business case and tender proposal
  • High level of customer service experience (face to face and other mediums)
  • Experience in tendering on high value contracts
  • Excellent communicator and motivator at multi levels and strong Negotiation skills
  • Well versed in MS Office applications mainly Excel, Word, and Power Point
  • Flexibility, excellent attention to detail and ability to identify key issues
  • Specific requirements

  • At least 8 years' experience in the FM business in a similar capacity
  • At least 5 years' experience in at management level
  • Ideally a member of BIFM or similar.
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