Job Role : Transformation Manager
The key purpose of the job is to research, identify, analyse and create efficiencies within the client service delivery lines and map a solution that focuses on transitioning nominated internal delivery lines into FM operations, and managing the process that this entails.
Reporting to the General Manager
To work with the General Manager and client to agree and deliver strategy to transition client service delivery lines into Serco FM operations.
Accountable for delivery of the agreed strategy and implementing accordingly.
Oversight of all transformation services, working with the client and department managers to ensure that service delivery levels and performance are aligned with agreed strategy.
Responsible for analysing client service delivery lines and identifying efficiencies within the same. Analysis will consider resource, cost and existing delivery strategy currently adopted by the client.
Mapping a solution that details the method in which the client service delivery lines are transformed into the Serco FM operations.
Manage the transition of service delivery lines effectively from under customer service lines to Serco FM operations.
Accountable for the development of specific transformation services.
To work with the General Manager and associated Serco Management to deliver value for the client through improved management of contracts to help drive service excellence and customer advocacy.
Provide Specific support to bids and rebids for specific transformation services.
Identify potential risks regarding changes and develop solutions (processes, activities, events) which will develop elements of the organisational strategy and bring it into practice
Conduct analysis, research and benchmarking to support transformation activities relevant to the contract
Implement any approved changes sensitively and with minimal disruption.
Ensure the company always operates in a compliant manner.
What we are looking for in our candidates :
Experience of managing complex tasks, transformation and support services in an FM environment, in high profile commercial or government projects in UAE or GCC
Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads
Ability to develop business case and tender proposal
High level of customer service experience (face to face and other mediums)
Experience in tendering on high value contracts
Excellent communicator and motivator at multi levels and strong Negotiation skills
Well versed in MS Office applications mainly Excel, Word, and Power Point
Flexibility, excellent attention to detail and ability to identify key issues
At least 8 years' experience in the FM business in a similar capacity
At least 5 years' experience in at management level
Ideally a member of BIFM or similar.