The purpose of this position is to deliver and optimize du’s digital capability across all digital touchpoints on both web and app;
to significantly improve and contribute to online sales conversion improvement; and to increase adoption for digital self-service offerings.
The role holder will be responsible for the User Experience design of all digital experiences. The position will lead a team of user experience (UX), user interface (UI), HTML, UX writers, UX researchers and content strategists to deliver new and enhance existing digital capabilities and will ensure on time and quality deliverables of all UX digital tasks and projects.
10 15 years of customer focused digital sales and operational deliveries
5+ Years of experience in customer experience design
Bachelor’s degree in Marketing or Business Management related field or equivalent experience
Design education (formal or through demonstrable work experience)
Agile training with certification (scrum master preferred) or demonstrable work experience
Familiar with Industry leading UX design tools and features (e.g. Figma, Sketch, Adobe XD, etc)
Up to date with the latest UX, UI and HTML trends
Familiar with latest Digital Technologies
Solid experience working in agile project environments
Broad knowledge of the products and services offered to du customers.
People management experience (small to medium size teams)
Several years experience leading diverse and cross cultural teams
Ability to work in a fast changing, highly dynamic, geographically dispersed environment.
Customer focused, market oriented and market driven.
Strong ability to drive for results and to manage and deliver against multiple priorities on time.
Strong negotiation and influential skills.
Strong analytical and problem solving skills.
Strong interpersonal, writing and communication skills.
Excellent planning and management skills.
Flexible and adaptable