Values & Behaviors
Lead by example by living BOUNCE Values on a day to day basis and encourage and help all team members to do the same
Positively influence and maintain the BOUNCE culture through direct and indirect action as needed
Take every opportunity to promote the BOUNCE Vision, Values and Culture both internally and externally
Maintain a safe environment for all customers, team members and contractors with a prevention focus by consistently following the Safety and Injury Management System .
Provide all groups with a safety briefing and that safety rules are enforced
Monitor all activity areas (free-jumping, performance, Dodge Ball courts, etc.) to ensure safety instructions are followed and rotate hourly with groups
Utilise radio communication across all areas to immediately communicate injuries
Customer Experience & Delivery
Facilitate a Free-Jumping Revolution culture!
Build excitement and positively engage with customers to provide guidance and support relating to activities and programs
Run programs and group bookings (e.g. Mini Bounce Program, Dodge ball League)
Work with the Customer Services team to deliver organised groups such as schools, corporate or large group bookings across the activity areas and party rooms
Deliver an exciting and well-coordinated party experience in the role of Party Host from the moment of arrival to the end of the party
Deal with customer issues directly and resolve promptly whenever possible. Escalate to Experience supervisor if required
Communicate customer feedback, issues or ideas for continuous improvement to Experience Supervisor
Skills and Qualifications
Unleash your free spirit.
Be your awesome, authentic self.
Company Industry : Sport & Entertainment
Requirements : Employer (Private Sector)
Job Role : Customer Service and Call Center
Employment Status : Full time
Employment Type : Volunteer
Career Level : Student / Internship
Years of Experience : Min : 0
JOIN THE FREE-JUMPING REVOLUTION
BOUNCE is the biggest thing in sporty-adrenaline-rush fun to come out of Australia. A giant spring loaded urban playground of wall to wall trampolines, BOUNCE offers an airborne adrenaline rush with a soft landing for everyone from young kids learning tricks and flips, to athletes doing air-
sports acrobatics. BOUNCE is THE best Indoor Sport And Recreation Facility in the Middle East, as rated by the Sports Industy (SPIA).
Fly through the air and bounce off the walls.
THE REVOLUTION IS HERE