Guest Services Associate
Marriott International, Inc
Ras Al Khaimah, UAE
منذ 6 يوم
source : Drjobs.ae

POSITIONSUMMARY

Process all guest check-ins,check-outs, room assignments, and room change / late check-outrequests. Secure payment; activate / reissue room keys.

Ensure ratesmatch market codes, document exceptions. Verify / adjust billing forguests. Communicate to appropriate staff when guests are waitingfor an available room.

Advise guest of messages. Clear departuresin computer system. Coordinate with Housekeeping to track roomstatus and guest concerns.

File guest paperwork or documentation.Operate telephone switchboard station. Run and check daily reports,contingency lists, and credit card authorization reports.

  • Supplyguests with directions and information. Answer, record, and processall guest calls, requests, questions, or concerns;
  • follow up toensure each has been met to guests’ satisfaction. Arrangetransportation for guests / visitors. Count and secure bank atbeginning and end of shift.

    Cash-guests' checks, processall payment types, vouchers, paid-outs, charges, and providechange. Notify Loss Prevention / Security of any reports oftheft.

  • Follow company policies andprocedures; report accidents, injuries, and unsafe work conditionsto manager; ensure uniform and personal appearance are clean andprofessional;
  • maintain confidentiality of proprietary information;protect company assets. Welcome and acknowledge guests according tocompany standards;
  • anticipate and address guests’ serviceneeds; assist individuals with disabilities; thank guests withgenuine appreciation.

  • Speak using clear and professional language;answer telephones using appropriate etiquette. Develop and maintainpositive working relationships;
  • support team to reach common goals;listen and respond appropriately to the concerns of employees.Comply with quality assurance standards.

    Stand, sit, or walk for anextended period of time. Move, lift, carry, push, pull, and placeobjects weighing less than or equal to 10 pounds withoutassistance.

    Perform other reasonable job duties as requested bySupervisors.

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