Process all guest check-ins,check-outs, room assignments, and room change / late check-outrequests. Secure payment; activate / reissue room keys.
Ensure ratesmatch market codes, document exceptions. Verify / adjust billing forguests. Communicate to appropriate staff when guests are waitingfor an available room.
Advise guest of messages. Clear departuresin computer system. Coordinate with Housekeeping to track roomstatus and guest concerns.
File guest paperwork or documentation.Operate telephone switchboard station. Run and check daily reports,contingency lists, and credit card authorization reports.
follow up toensure each has been met to guests’ satisfaction. Arrangetransportation for guests / visitors. Count and secure bank atbeginning and end of shift.
Cash-guests' checks, processall payment types, vouchers, paid-outs, charges, and providechange. Notify Loss Prevention / Security of any reports oftheft.
anticipate and address guests’ serviceneeds; assist individuals with disabilities; thank guests withgenuine appreciation.
support team to reach common goals;listen and respond appropriately to the concerns of employees.Comply with quality assurance standards.
Stand, sit, or walk for anextended period of time. Move, lift, carry, push, pull, and placeobjects weighing less than or equal to 10 pounds withoutassistance.
Perform other reasonable job duties as requested bySupervisors.