Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
To execute all hotel events with a seamless turnover from sales to operations back to sales. Assure to provide all customers with a consistent, intuitive, high-
level of service according to the Marriott event standards throughout the pre-event and post-event phases. Planning and handling events to include Pop-
Up events (event requests within 7 working days), internal events and event turnovers from sales up to 300 guests and 300 rooms.
The following are specific responsibilities and contributions critical to the successful performance of the position :
As an expert being able to partner with a customer and craft individual events.
Taking care of a smooth transition from sales to events planning
Focus on future planning potential problems and / or conflicts from a service / planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.
Being proactive in offering solutions.
Creating Banquet Event Orders.
Accurately forecasts all the events (bedrooms and / or catering)
Guidance and support throughout the event.
Being knowledgeable about product and services.
Handle the billing process; billing reviews with the guest and finalize billing accuracy with accounting.
Takes total ownership and responsibilities for the successful production of group events assigned.
Continuous communication with the operational team.
Be available as needed during the event phase for their assigned groups,
Guidance of client throughout the event. As the expert partner with the guest and be a consultant.
Attend the daily service communication tool; BEO meeting.
Up-sell last minute items accurate.
Conduct pre- and post-conference meetings
Show around in connection with in-house functions.
Coordinate all activities involving the pre- and post-event process.
Communicate challenging situations accurate to responsible departments.
Handle guest complaints in a professional manner and come up with solutions.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.