Customer Service Specialist
GSK
Abu Dabi
منذ 4 يوم
source : Tanqeeb

Site Name : UAE - Dubai

Job Purpose

Plan distributor stock replenishment using VMI model. Liaise with Distributors on pre-approvals, customs clearance, reporting and regulation changes.

Support new launches / process improvement & cost saving projects.

Core Responsibilities

  • Ensure suggested orders are worked out, communicated and confirmation received in line with VMI process / agreed inventory norms.
  • Ensure required CS&L SOPs are updated and in-use in line with QMS policies.
  • Participate in Forecast Review (Pre-DRM) process to update shipment status, NPD Planning, review forecast changes for current month and impact on shipments.
  • Plan and arrange shipments in line with suggested orders, consolidate to maximise container space.
  • Communicate with Regulatory team / Distributors and provide documents for pre and final approvals as applicable in respective countries.
  • Manage outsource team to ensure smooth shipment & documentation process.
  • Ensure shipment arrival notice alongwith documents are sent to customers as per agreed SLAs.
  • Orderbook management on a daily basis, update dates and plan shipments accordingly.
  • Achieve OTIF improvement target.
  • Represent CS&L in New Product launches and ensure on-time stock arrival to meet launch dates.
  • Ensure all required reports & analysis are produced in timely & achurate manner
  • Participate in cross-functional projects (within GSK or external) as required.
  • Ensure that the shipment target are met as agreed with Management.
  • Manage distribution cost for inbound and outbound shipments and ensure that the cost is shared with Departmental head
  • Lead process improvement & warehousing / distribution cost saving projects within CS&L
  • Liaise with Brand and Quality team to arrange re-packing form for distributitors promotions (distributors that are Quality approved)
  • Scope

  • Shipments from MMW and direct from sites to customers in ME
  • Overall markets and Distributors
  • Experience Requirements

  • Very good knowledge of Logistics, Shipping & Customer Service processes, procedures & practices.
  • Very good understanding of warehousing and distribution procedures
  • Ideally with FMCG / Pharma / Foodstuffs experience i.e. experience in handling products with strict regulations, expiry dates, minimum remaining shelf life
  • Very good knowledge of IT tools (especially Excel) & corporate in-house systems (ideally JDE)
  • Good Planning & organisational skills.
  • Proven customer focus
  • Good analytical skills
  • Excellent communication skills
  • Ability to work accurately with a minimum of direction
  • Ability to work to tight timeframes when necessary
  • Team leader experience preferred
  • Teamwork
  • Drive for results
  • Communication
  • Customer focus
  • Action Oriented
  • Key Features

  • Validate accuracy of closing stocks and in transit stock reports
  • Ensure timely escalation of low stock or out of stock situation and propose solutions
  • Good cross functional communication between CS&L and Supply Planning team is required
  • Ensure orders processed on receipt & accurately entered
  • Ensure shipments made in line with Distributor inventory SOP’s
  • Play key role in Launches & Promos
  • Validate & monitor all orders from Distributors to ensure they are in line with VMI replenishment.
  • Contact Information

    You may apply for this position online by selecting the Apply now button.

    Important notice to Employment businesses / Agencies

    GSK does not accept referrals from employment businesses and / or employment agencies in respect of the vacancies posted on this site.

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    In the absence of such written authorization being obtained any actions undertaken by the employment business / agency shall be deemed to have been performed without the consent or contractual agreement of GSK.

    GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses / agencies in respect of the vacancies posted on this site.

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