Duties and ResponsibilitiesThe Soft Services Manager is required to lead manage and implement best industry practices for Client Headquarter and all offices.
The responsibilities of the Soft Services Manager include but are not limited toManage and control the daytoday operations in the headquarter.
Enhance the current service levels and ensure that services delivered in line with the standards and best practices in the market.
Manage multiple soft services i.e. cleaning pest control security catering etc.Support internal and external events for the organization.
Excellent customer service experience with the ability to resolve operational issues.Understanding the corporate culture and ability to deliver within tight periods.
Identifying operations gaps and resolving them.Developing soft services contracts budget SLAs KPIs.Develop a waste management strategy for headquarter operations.
Ensure that contractual works are of high quality safely delivered and are managed and convenience in both delivery and outcome.
Prepare weekly and monthly reports and Adhoc reporting.Manage the performance of service providers and ensure that services delivered in accordance with client requirements.
Continuous review evaluation and development of Soft Services resources and procedures to meet the current and changing needs of the client organization.
Prepare SOPs process and procedures for all soft services.Informs themselves of the relevant Quality Environmental Safety and Occupational Health Policies Manuals and Procedures in place within Hill International and ensures continued compliance with these requirements while employed by Hill.
Perform other duties as assigned by the line managersupervisor.