Customer Service Representative
UNOO Trading
Dubai, United Arab Emirates
منذ 6 يوم

Customer Service Representative

Contribute to a thriving sales team with great customer services and the ability to meet the needs of clients who need assistance.

Provides sales and customer service support to customers calling, emailing, live chatting, or instant messaging the team.

Roles and Responsibilities, but not limited to the following :

  • Handles incoming calls or inquiries from prospective customers or clients
  • Prioritize and process customer orders and requests submitted by telephone, email, live chat, or instant message
  • Assists customers effectively by solving customer disputes
  • Maintain thorough and accurate customer service records
  • Work as part of the sales team to drive positive company sales results
  • Help customers register online and process their orders
  • Check product availability for customer orders and order or restock items if necessary to satisfy the customer
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Follow-up with callers on the complaint and / or question resolution status
  • Pack and process orders
  • Qualifications :

  • Excellent with Microsoft excel
  • Strong communication and negotiation skills
  • Telesales experience
  • Detail-oriented and works with a high degree of accuracy
  • Ability to multitask
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem-solving skills
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    بريدي الالكتروني
    بالضغط على "استمر" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمارة الطلب