Service Advisor
Ras Al Khaimah, UAE
منذ 18 دقيقة
source :

About thePosition :

We are currentlylooking for technically competent & performancedriven ServiceAdvisors to work with Al Futtaim AftersalesAutomall Division in Dubai & Abu Dhabi.

Service Advisorsare the first contact for customers in the Workshop, they are theimage builder for the Service Department and present a picture offaith and confidence.

As part of our Service team,your key responsibilities are as follows :

  • Ensure condition of vehicle is thoroughly checked anddiscrepancies noted and communicated to customer while receivingthe vehicle;
  • and record any customer requests.

  • Ensure proper delivery of the vehicle to the customer andclearly communicate to the customer the jobs carriedout.
  • Qualify and confirm customer complaintsand provide advice about vehicle repair, repair duration andwarranty
  • Ensure effective personal andtelephonic communication with customers regarding charges,approvals and negotiations.
  • Provide estimatesof simple repairs to customer and negotiate repair charges (andservice charges, if required)
  • Achieved monthlyfinancial targets set for Labour Hours, Parts and othersales.
  • Manage and monitor Work in progress toensure timely delivery of the vehicle to customer.
  • Ensure customer is reminded about the next servicedue.
  • AboutYou :

    The ideal candidate for thisrole should possess a good general level of education and shouldhave at least a minimum of 3 years’ recent experience inan automotive dealership as a Service Advisor.

    You should have theability to provide established standards of Customer Servicethrough diagnostic ability and assessment of repairs / maintenance.

    You should also be able to communicate effectively with stronganalytical, communication and inter-personal skills withadministrative competence.

    Arabic speakers are highlypreferred!

    بلغ عن هذه الوظيفة

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمارة الطلب