BMC Remedy Developer
TASC OUtsourcing
UAE,Dubai,Dubai
منذ 3 يوم
source : Drjobs.ae

Responsibilities :

  • Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
  • Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
  • Customization and creation of Remedy workflows according to customer requirements
  • Ability to estimate work effort for customizations, enhancements, and configuration requests
  • Advanced analysis and troubleshooting
  • Creating and maintaining technical documentation with respect to system design
  • Testing code changes Education and Experience :
  • Bachelor's Degree, or equivalent experience
  • Experience with the Remedy Action Request System (ARS) versions 9.1 with specific focus on the ITSM Suite
  • Integrating Remedy with third party applications
  • Experience implementing and configuring one or more ITSM applications (Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management, Service Request Management)
  • Experience with Atrium Orchestrator
  • Experience integrating web AR systems with external data sources for population of data and auto-ticketing
  • Experience implementing and managing Mid-Tier and web based reporting technologies related to Remedy
  • Familiarity with ITIL Foundations ver. 3 is preferred
  • Knowledge of Remedy programming methodologies and standard software development life cycles
  • Strong familiarity with SQL Server and Oracle databases
  • Ability to clearly communicate technical ideas to non-technical audiences
  • Ability to understand and assess functional requirements, develop or recommend technology solutions to meet business needs
  • Team oriented with a track record of excellence in internal and external customer service
  • Experience creating reports using Business Objects and Tableau a plus
  • Ability to configure, extend or develop solutions from requirements
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