As a Reservation Agent, you will serve as thefirst line of inquiry for room reservations within the hotel. AReservation Agent is responsible for offering excellent customerservice, options, and other solutions to meet Guest and customerneeds.
Specifically, a Reservations Agent will perform thefollowing tasks to the highest standards :
Convert, quickly, inquiries into contractedbusiness
Respond, positively, to salesinquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner,including ensuring all reservations are completed accurately and tothe Guest's expectation
Provide promptand efficient service while maintaining the hotels brandstandards