Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
Create and implement strategies to increase the number of successful collections on outstanding debt.
Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
Bachelors degree, preferably in finance
3 years and above of experience in credit and collections
Proficient in Microsoft Office
Excellent verbal and written communication skills
Billing or coding experience