Job PurposeThe Emirates Group is looking to provide IT professionals’ opportunities to join the world of aviation and travel.
Technology is evolving and applications are widely used across all the Emirates Group, which includes the world’s largest international airline Emirates, and one of the worlds largest combined air services providers, dnata.
The Group is experiencing a strong recovery and demand across its businesses and is offering a range of career opportunities for skilled IT professionals to work with technologies at world-leading innovative partners in a dynamic and evolving environment.
Offering a dynamic and varied technology environment, the Group offers exciting career growth opportunities with requirements across B2C, B2B, corporate support functions, fulfilment and operations, to support its 40+ different businesses and brands in Dubai and globally.
and Intelak in partnership with Accenture, Microsoft and Dubai TourismTo restore normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for Emirates Group and External Clients.
To focus on complex incident resolution as well as on resolution for critical applications. To act as technical mentor and trainer for junior staff.
JOB ACCOUNTABILITIES- Ensure that the deployed architecture for infrastructure, servers, PCs and peripherals meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
Ensure that assigned problems are defined and analysis inline with the Problem- Management Process. Ensure that solutions to problems meet the architectural standards within the technology area and impact to the business is minimised.
e Hotel, Airport, Galileo etc. Liaise with vendors, IT coordinators and other IT teams to ensure a high level of system availability.
To complete IT service requests (like new installations, reconfigurations & moves) as per agreed SLO. To work towards resolution of incidents across various technologies & platforms.
Ensure escalation and other sectional procedures are maintained, proactively informing management of process or procedural improvements.
To liaise with problem management to give a more permanent problem resolution. To proactively identify & highlight issues, to reduce the possibility of system downtime for users.
To review and oversee the maintenance of service, support and documentation standards and procedures on an ongoing basis.
To ensure equipment deployed is auditable and appropriate action is taken when equipment is either lost, damaged or cannot be maintained in a cost effective manner.
Completed training courses in communications, LAN networking, and customer support aspects from a recognized vendor or training institute With 5 years of specialist technical experience, ideally within IT infrastructure, service and support management, of which at least 2 years must be in a support role.
Knowledge : Industry standard server, operating system, desktop and related network Professional Skills : Incident and Problem Management Infrastructure Operations User supportUAE Driving License is desirableSalary & BenefitsJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
You can find out more information about our employee benefits in the Working Here section of our website Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.