Performance Account Consultant
Frontline Performance Group
Dubai United Arab Emirates
منذ 1 يوم
source : HireeJobsGulf

Description Job Title Performance Account Consultant Report to Performance Account Director Location Flexible FLSA Status Exempt POSITION SUMMARY The Performance Account Consultant PAC role is inspirational an ambassador of FPG and must be a great first impression to FPG clients This role specializes and drives initial deployment of the FPG Champion SaaS subscription services program mostly onsite within the first week of a new client partnership They execute the initial kickoff of the customer account and drive the enablement of key moments at the beginning of the customer journey This role is critical to ensure the customer sees value early in the partnership serving to drive adoption and net retention The Performance Account Consultant PAC is responsible for renewing accounts incremental and crossselling and delivering consulting services to a portfolio of existing accounts They partner closely with the Customer Success Consultant Team Members to identify expansion opportunities and delivery onsite and highlevel virtual consulting to drive optimal performance They are responsible for the commercial aspects of the relationship and work across customer success teams to identify expansion and other contract opportunities They are also responsible for Delivery on site and highlevel Virtual Consulting to drive a customer to Optimal Performance PRIMARY RESPONSIBILITIES Work closely with Product Owner Launch Implementation to ensure data flowing so they can begin the launch kick off Organize Launch Kickoff calls to set prelaunch and post launch expectations Work with Customer Success Consulting team on client incentives formulation prelaunch Coordinate launch logistics Ultimately responsible for FPG first impression and ensuring that launch is executed with SOP consistency Understands believes and facilitates FPG seminars in a classroom and virtual environment Spends 45 days onsite at client location during launch making a lasting impression and building key understanding and accountability with agents champions and senior management Deliver a successful handover and launch report to the Customer Success team at the end of the launch period Ensure adoption of INGauge Application to allow direct engagement with all hotel stakeholders Works with the Customer Success Consultants to determine where there are opportunities for enhanced services Works with the Customer Success Consultants to support the removal of challenges that may exist on the delivery of the subscription Build a strong relationship with senior management at hotels identified by Customer Success team as high potential Facilitates enhanced onsite and virtual training for all revenue touchpoints Delivers onsite and virtual FPG Blueprint consulting to improve ROI Delivers enhanced onsite leadership training as elected and paid by client Delivers training program for client agent level frontline at the counter Coaching and Coach the Coach Supports the Customer Success Consultants to get property senior leadership to believe in the program Enables competence and confidence in the client team Empower the client to strive for their full potential Support team unity at the client locations and instill confidence in their leaders Job Requirements Bachelor s Degree preferred with experience working in training and or technology consulting Prior consulting experience with strong and proven inspirational leadership qualities Communication Skill Excellent listening and questioning skills Outstanding written and verbal communication skills Ability to communicate with both technical and nontechnical audiences Independent and selfmotivated Problem solver with exceptional critical thinking and decisionmaking abilities Able to influence senior stakeholders Ability to work effectively with others in and across the organization to accomplish team goals Strong facilitation skills with experience in conflict management and risk assessment Secure multilevel relationships at clients GM Owner Exco through FOM and Agents Technologically proficient with advanced presentation and facilitation skills Field based and extensive travel required Fluent in English and Arabic Must be on a Freelance Spouse visa UAE Per Diem Rates Activity description Per Diem Rate Billable Activity tied to Customer Contract Delivery Onsite Delivery Day USD 500 per day USD250 per half day Remote Consulting calls coaching consulting USD 33 per hour NonBillable Activity Approved Internal meetings account administration USD 18 50 per hour Approved Internal Training TraintheTraining Workshop USD 150 per day Travel USD 250 per way for international travel from your base Location or a designated region when travel exceeds 4 hours of scheduled flight time Domestic travel within the region of your home location is not payable Layover Day USD 250 each full 24hour layover day Layover is not payable if the Contractor chooses to take non connecting flights or breaks up a trip for personal reasons

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