Head of Customer Portfolio Management
First Abu Dhabi Bank - FAB
UAE, Abu Dhabi,Abu Dhabi
منذ 1 يوم
source : Drjobs.ae

Job Role : Head of Customer PortfolioManagement

Who we are lookingfor :

  • A facilitator who in conjunction with PersonalBanking Group (PBG) Head of Product & Segment owners,establish the PBG Customer Portfolio Managementstrategy.
  • A futuristic thinker who can buildbest in class compelling customer propositions to drive FABcustomer cross sell, engagement and bottom line results.
  • An expert who can build and lead an engaged,knowledgeable, driven team who want to win.
  • What you willdo :

    Ensurecustomer and cross sell portfolio metrics are achieved throughdesign & delivery of effective customer propositions,particularly focused on Mass customer segment and bundling ofproducts as relevant.

    Ensure portfolio metrics are achieved through effectiveend-to-end portfolio lifecycle / digitization / processmanagement.

    Inconjunction with HOP & Segment owners, facilitate andestablish the PBG Customer portfolio management strategy.

    Create and build ourfuture customer value propositions and experiences which willultimately grow customer cross sell and engagement with FAB.

    Lead the FAB Enterprisewide Customer Loyalty program ongoing strategy anddelivery.

    PBG lead for new Customer Relationship ManagementGroup FAB wide project ensuring PBG business requirements arearticulated and delivered.

    Own the Mass segment propositions programs andmanagement of end to end risks.

    Leverage end use cases like next best customeroffers & leads management based on data andinsights.

    Work with stakeholders, including Credit, Data and Product, to architectand deliver agreed relevant customer propositions based onbehavioral insights that add commercial bottom line outcomesincluding product bundling, cross sell, pricing optimizationrecommendations to attain market leading positions in customer Masssegment.

    Lead acustomer insights culture by transforming how we worktogether / business processes with informed data, analytics, customerresearch & human centered design.

    Design and build ongoing competitivesurveillance.

    What you needto succeed in thisrole :

  • Business Degree or technical degree, for exampleMathematics, Computing Sciences, Engineering complemented withrelevant business qualification, MBA orsimilar
  • A minimum of 15years’ experience in Product Management experienceworking with customer propositions, human centered design,innovation, complex data / analytical problem solving matters,ideally in banking / financial services yet not essential.
  • Proven track record in developing and leading newcustomer product propositions involving product bundling is highlydesirable
  • Outstanding people leader who enjoysworking with both the human side and numbers & data in afast pace environment
  • Whatw e offer :

  • Professional opportunity to lead a largetransformation and an exciting and attractive career.
  • Be a change agent, customer advocate and owner of theCustomer Portfolio Insights programs and management.
  • Occasion to develop in dynamic and challenging, but stillvery friendly, work environment.
  • Opportunityto lead a large transformation and an exciting and attractivecareer.
  • Work in a team openly sharingtheir knowledge.
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